Client Success Representative

STACI AMERICAS•Dayton, OH

2d•Onsite

About The Position

Staci Americas Fulfillment is a fast-growing 3PL, and we are hiring people who want to be challenged and grow with us. Leaders who aren’t afraid to roll up their sleeves – in fact, people who are passionate about the work. If you're that kind of leader – we invite you to apply and join us! We are looking for a Client Success Representative to be based at our Dayton NJ reporting to the Client Success Executive. The salary is $24- $26 per hour. This position is not inside sales or call center driven. We are looking for a Client Success Representative (CSR) with 3PL and/or Fulfillment experience. This is an opportunity to be the critical front-line interface for customers in a multi-client third party logistics and fulfillment environment.

Requirements

Knowledge Of: Business and financial implications of decisions that are made
Skilled In: Written and verbal communication with end users, customers, vendors and teammates, including senior management
Skilled In: Applying problem solving techniques and project management methods to maintain strong client relationships
Ability To: Identify and resolve problems in a timely manner, gather and analyze information, and develop alternative solutions
Ability To: Manage difficult or emotional customer situations, respond promptly to customer needs and meet commitments
Ability To: Understand business and financial implications of decision
Ability To: Align work with strategic goals

Nice To Haves

2 to 3 years of Account Management or business-to-business customer service experience, ideally within a multi-client warehousing environment

Responsibilities

Manage the customers’ order process and ensure orders are entered, filled, and shipped accurately and timely
Work with the Facility Manager and operations staff throughout the order process to identify any potential issues or concerns with customers’ orders
Learn and be able to work efficiently in our proprietary Warehouse Management System to ensure that customers’ inventory is managed properly
Communicate with customers to provide accurate account information, including the status of orders, inventory, and other routine inquiries
Responsible for weekly and month-end billing and any billing-related questions from customers
Learn and understand Standard Operating Procedures for all account-related activities
Manage the organization and filing of all customer order and shipping documents