Client Success Representative I
About The Position
The Client Success Representative I plays a key part in ensuring customer satisfaction by providing assistance and responding to technical software questions, client concerns, and software enhancement suggestions. Clients of this position are generally specialty retailers, but also include brands, suppliers and other industry partners. The preferred candidate will reside and work remotely in CO, MN, NV, or PA. Workstand provides commerce software, marketing services, and data solutions to help independent bicycle retailers and suppliers achieve profitable growth. Workstand isn’t your typical software company or your typical bike industry company. We are a privately owned small business serving an important niche, striving for mutual success and sustainability for every retailer and supplier in the cycling industry. Workstand has been voted one of Outside Magazine's Best Places to Work for six years. We offer fully remote work with an engaging culture, compelling work, and strategic clarity. All clients are in the bicycle industry, so work days are fun and interesting. We support one another and achieve our goals as a team. Each person, at every level, has an impact.
Requirements
- Strong communication skills, both written and verbal
- Excellent organizational skills and attention to detail
- Willingness to take initiative and work effectively without close supervision
- Adaptable and flexible with change.
Nice To Haves
- Customer service experience preferred
- Specialty retail and/or bicycling industry preferred
- Basic understanding of Google Suites, Google Merchant Center, Google Shopping preferred
Responsibilities
- Respond to customer inquiries promptly and professionally via email, phone, or live chat
- Collaborate with fellow CS Reps to escalate and resolve complex problems
- Develop a deep understanding of Workstands software platform, the role of digital marketing, ecommerce, and in-store sales in their businesses
- Proactively suggest improvements in website design and site configuration to maximize customer success
- Clearly and effectively communicate technical information to “non-technical users”
- Provide software-related information and documentation to customers when appropriate
- Maintain detailed records of customer interactions and resolutions in our CRM
- Continuously update and maintain internal and external documentation for all aspects of our software and processes
Benefits
- fully remote work environment
- flexible scheduling
- comprehensive medical, dental, and vision packages for employees and eligible family members
- 401(k) plan
- paid volunteering
- paid professional development
- discounts on products, bikes, and gear
- accrued PTO program of 14 days in your first year
- sick time
- ten paid holidays
- Employees are eligible for bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
