Client Success Representative

Rhythmlink International LLC•Columbia, SC

6d•$45,000 - $55,000•Onsite

About The Position

The Client Success Representative is responsible for delivering sales and exceptional customer service while supporting revenue generating activities through outbound prospecting, inbound customer support, and order processing. This role serves as a critical liaison between customers and company sales representatives, ensuring efficient order fulfillment, timely issue resolution, and achievement of sales and commercial objectives.

Requirements

Ability to use typical office equipment including, but not limited to, telephone, fax machine, copier, and computer.
Ability to travel as needed for conferences, training events, and other sales activities.
Ability to set up and break down tradeshow displays.
Strong verbal and written communication skills.
Knowledge of order and inventory processes including tracking, shipping, invoicing, and communication.
Knowledge of Microsoft Office applications (primarily Outlook, Excel, Word).

Nice To Haves

Ability to sit for extended periods of time at a desk.
Ability to stand for extended periods of time at tradeshow events if needed.

Responsibilities

Deliver sales and exceptional customer service.
Support revenue generating activities through outbound prospecting, inbound customer support, and order processing.
Serve as a critical liaison between customers and company sales representatives.
Ensure efficient order fulfillment.
Ensure timely issue resolution.
Achieve sales and commercial objectives.
Build and maintain positive customer relationships.
Manage detail-oriented tasks with efficiency and accuracy.
Drive quota attainment and achieve assigned individual and team goals.
Achieve quarterly performance goals and learn to track progress using Salesforce, Dash and SYSPRO.
Build personal and team proficiency on Rhythmlink product lines including EEG, IONM, and EMG, PSG, and Sleep; articulate product features, benefits, and clinical value propositions.
Perform outbound sales calls to identify customer satisfaction, unmet needs, position key products or schedule in-person meetings with field sales reps.
Position products during customer calls and facilitate product pricing discussions and orders.
Support integration of GHX/EDI into order management systems to improve automation, efficiency, and order accuracy for customers.
Ensure adherence to FDA and healthcare regulations and train team on compliance requirements.
Process and coordinate the activities of multiple customers.
Maintain composure in potentially adverse situations with customers and others.