Client Success Partner ⭐️
About The Position
ThinkHuman is a leadership development and executive coaching company that designs and delivers programs to help organizations build better leaders, strengthen culture, and drive lasting performance. The company is seeking a Client Success Partner with credibility in leadership development, who can quickly earn trust with HR leaders and executives, and grow client relationships through genuine partnership. This is a contract opportunity for individuals with an entrepreneurial spirit and a passion for developing people. The role offers fulfilling work in a collaborative, supportive culture where impact is real and visible. The position is fully remote and open to candidates across the US.
Requirements
- 10+ years of experience in consulting, HR transformation, organizational development, leadership development, or a similar strategic role.
- A track record of executive-level advising, especially with CHROs, HR leaders, executive sponsors, or other enterprise business leaders.
- Deep domain expertise in human capital, leadership development, people strategy, or enterprise talent systems, combined with business acumen.
- Experience growing existing client accounts through consultative, relationship-first conversations.
- Exceptional communication skills and the ability to craft and deliver a narrative that moves hearts and minds.
- Comfort with ambiguity, a bias for action, and a drive to make things better, not just get them done.
- A mindset rooted in outcomes, ownership, and long-term impact.
- Applies AI-driven tools and insights to enhance client engagement, identify growth opportunities, and improve account performance, including personalization, upsell targeting, and churn prediction.
- Uses AI-generated insights and data analysis to quantify impact on client outcomes such as retention, expansion, and ROI, and identify strategic account recommendations to retain and expand the client.
Nice To Haves
- Experience leading complex, cross-functional deployments or change initiatives at scale is a plus.
Responsibilities
- Serve as the lead relationship partner for active ThinkHuman enterprise clients, working side by side with CHROs, owning the relationship from onboarding through renewal and expansion.
- Translate complex business and talent challenges into clear, compelling transformation program journeys and goals, and own those solutions from design through deployment.
- Help clients connect program investments to their broader people strategy and organizational results.
- Build trust and influence with HR leaders and executive sponsors, acting as a thought partner, advisor, and driver of change throughout the engagement.
- Collaborate with a cross-functional deployment team across delivery, facilitation, content, and sales, with you at the helm, aligning efforts to business impact.
- Facilitate strategic working sessions, steer executive updates, and own the story of value that ThinkHuman programs deliver to the client.
- Deepen and expand the partnership through advisory-led influence and consultative selling.
- Keep your eye on outcomes, not just deliverables, ensuring we deliver the transformation we promised.
- Bring pattern recognition, a coaching mindset, and a high bar for strategic execution to every engagement.
- Applies AI-driven tools and insights to enhance client engagement, identify growth opportunities, and improve account performance, including personalization, upsell targeting, and churn prediction.
- Uses AI-generated insights and data analysis to quantify impact on client outcomes such as retention, expansion, and ROI, and identify strategic account recommendations to retain and expand the client.
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What This Job Offers
Career Level
Senior
Education Level
No Education Listed
