Client Success Partner - MidMarket - ClearanceJobs

DHI Group • Des Moines, IA

2d • Hybrid

About The Position

DHI Group, Inc., the parent company of career marketplaces Dice and ClearanceJobs, is seeking a Client Success Partner for its Mid-Market segment. This role is crucial in supporting clients' journeys with DHI's services, including onboarding products and tools, managing integrations, and delivering insightful metrics to ensure client renewal and growth. The position involves daily engagement with colleagues who share similar goals in a mission-driven, supportive team environment. DHI Group is a certified Great Place to Work®, emphasizing diversity, inclusivity, and employee well-being through initiatives like diversity training, inclusive hiring practices, volunteering, and employee resource groups.

Requirements

• Ability to work in a team environment
• Strong organization and time management skills
• Detail-oriented
• Understanding prioritization
• Read and analyze data to make decisions
• Promote content through social media
• Ability to explain complex processes in a simplified way
• Microsoft Office products knowledge
• CRM system product knowledge, preferably SalesForce, and ChurnZero
• Entrepreneurial, disciplined, and results-driven
• Energetic and self-motivated, with an ability to work independently
• Excellent verbal and written communication skills
• Ability to pinpoint problems proactively
• History of assessing client trends through data analysis
• Demonstrated ability to achieve stretch goals and building on success quarter after quarter

Nice To Haves

• Associate degree preferred or relevant experience
• Experience supporting mid-market level clients to drive engagement, loyalty, retention, and expansion
• Strong selling skills with utilization of critical data insights to promote product and service value
• Knowledge of AI tools/platforms

Responsibilities

• Communicate with customers by email, phone, video, and screen sharing.
• Learn and adapt to internal systems and operate in a fast-paced environment.
• Teach clients how to use external-facing applications or software by understanding their needs.
• Anticipate client's needs, thoughts, and behaviors with an empathetic approach.
• Expand client revenue through the identification and closing of upsell opportunities.
• Build, foster, and maintain strong client relationships with key business stakeholders.
• Drive strategic client engagement to fully understand the client journey and critical success factors.
• Drive consistent client communication practices that promote product value and service.
• Teach and share knowledge with clients and promote company learning events (webinars, conferences, etc.).
• Ensure all product enhancements are communicated effectively to ensure client usage and success.
• Continuously review and work with sales partners to identify and drive revenue growth and upsells.

Benefits

• Medical, dental, vision, FSA, HSA, disability, life, wellness & fitness programs
• 401(k) match
• Performance bonuses
• Education assistance
• Learning & development
• Generous paid time off
• Parental leave
• Flexible summer hours
• Social & giving events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree