Client Success Partner - MidMarket - ClearanceJobs
About The Position
This is a Client Success Partner role within the Mid-Market segment, focusing on supporting DHI Group's career marketplaces, Dice and ClearanceJobs. The role involves working directly with internal and external customers to guide them through onboarding products and tools, managing integrations, and delivering metrics to ensure client renewal and growth. The Client Success team aims to drive the client's journey with DHI's services. The Client Success Partner will communicate with customers via email, phone, video, and screen sharing. The role requires strong communication, organizational, and time management skills, as well as comfort working in a team environment and the ability to ask clarifying questions to foster synergy. Client Success is seen as an integral part of the client journey, and the company is seeking individuals who can make a significant impact.
Requirements
- Ability to work in a team environment
- Strong organization and time management skills
- Detail-oriented
- Understanding prioritization
- Read and analyze data to make decisions
- Promote content through social media
- Ability to explain complex processes in a simplified way
- Microsoft Office products knowledge
- CRM system product knowledge, preferably SalesForce, and ChurnZero
- Entrepreneurial, disciplined, and results-driven
- Energetic and self-motivated, with an ability to work independently
- Excellent verbal and written communication skills
- Ability to pinpoint problems proactively
- History of assessing client trends through data analysis
- Demonstrated ability to achieve stretch goals and building on success quarter after quarter
Nice To Haves
- Associate degree preferred or relevant experience
- Experience supporting mid-market level clients to drive engagement, loyalty, retention, and expansion
- Strong selling skills with utilization of critical data insights to promote product and service value
- Knowledge of AI tools/platforms
Responsibilities
- Communicate with customers by email, phone, video, and screen sharing.
- Learn and adapt to internal systems and operate in a fast-paced environment.
- Teach clients how to use external-facing applications or software by understanding their needs.
- Anticipate client's needs, thoughts, and behaviors with an empathetic approach.
- Expand client revenue through the identification and closing of upsell opportunities.
- Build, foster, and maintain strong client relationships with key business stakeholders.
- Drive strategic client engagement to fully understand the client journey and critical success factors.
- Drive consistent client communication practices that promote product value and service.
- Teach and share knowledge with clients and promote company learning events (webinars, conferences, etc.).
- Ensure all product enhancements are communicated effectively to ensure client usage and success.
- Continuously review and work with sales partners to identify and drive revenue growth and upsells.
Benefits
- medical, dental, vision, FSA, HSA, disability, life, wellness & fitness programs
- 401(k) match, performance bonuses, education assistance, learning & development
- generous paid time off, parental leave, flexible summer hours, social & giving events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
101-250 employees
