Client Success Manager

Gartner•Irving, TX

2d•$70,000 - $101,000•Hybrid

About The Position

The Client Success Manager is part of Gartner’s Client Success team, which follows a Client for Life Philosophy. The role ensures clients receive value that exceeds their investment by understanding and surfacing their business priorities, breaking down challenges, and identifying effective ways to support sound business decisions. The position is responsible for onboarding clients, demonstrating the value of Gartner services, and stimulating engagement with products used by large client teams. The manager builds and develops relationships with clients ranging from senior C-level executives to more junior professionals across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales. The role supports successful use of Gartner subscriptions to drive client satisfaction, retention, and growth. It also involves introducing Gartner services to new clients, facilitating client engagements, recommending action plans, collaborating with internal partners, and reviewing client and engagement performance metrics. Gartner describes its work as delivering actionable, objective business and technology insights to enterprise leaders. The company has a hybrid work environment, providing flexibility to work virtually when productive and opportunities to gather with colleagues. Gartner states that it has 20,000 associates globally and supports more than 13,000 client enterprises in approximately 90 countries and territories.

Requirements

At least 3 years of relevant professional and/or internship experience.
A proven track record of success and a passion for delighting clients.
Strong communication, collaboration, prioritization, critical-thinking, and influencing skills.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Build, develop, and manage relationships with clients ranging from senior C-level executives to more junior professionals across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales.
Help clients successfully utilize their Gartner subscriptions, supporting customer satisfaction, retention, and growth.
Introduce Gartner services and capabilities to new clients and communicate their value to decision makers.
Facilitate client calls and engagements to surface priorities and recommend programs of action that deliver value and return on investment from Gartner memberships.
Collaborate with internal Gartner partners to overcome obstacles and maximize the value delivered to clients.
Regularly review the client book of business, including performance and key client engagement metrics.
Onboard clients, demonstrate the value of Gartner services, and stimulate engagement with products used by large client teams.

Benefits

Competitive salary and highly competitive compensation.
Generous paid time off (PTO).
Charity match program.
Medical, dental, and vision plans.
Parental leave.
Employee Assistance Program (EAP).
401(k) matching, described as a match of up to $7,200 per year.
Opportunity to purchase company stock at a discount.
Annual bonus plan based on company and individual performance, or a role-based uncapped sales incentive plan, depending on the opportunity.
Professional development and growth opportunities.