Client Success Manager
About The Position
The Client Success team follows a Client for Life Philosophy. Associates in this role ensure Gartner clients receive value that exceeds their investment by understanding and surfacing clients’ business priorities, breaking down challenges, and identifying effective ways to support sound business decisions. The role includes onboarding clients, demonstrating the value of Gartner services, and encouraging engagement with products used by large client teams. The Client Success Manager builds relationships across a range of client functions and seniority levels, helping clients use their Gartner subscriptions successfully and supporting customer satisfaction, retention, and growth. The role also involves introducing Gartner services to new clients, facilitating engagements to identify priorities and recommend high-value actions, collaborating with internal partners, and reviewing client book-of-business performance and engagement metrics.
Requirements
- 3+ years of relevant professional and/or internship experience.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Build, develop, and manage relationships with clients ranging from senior C-level executives to more junior professionals across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices.
- Help clients successfully utilize their Gartner subscriptions, supporting customer satisfaction, retention, and growth.
- Introduce Gartner services and capabilities to new clients and communicate their value to decision makers.
- Facilitate client calls and engagements to surface priorities and recommend actions that drive value and return on investment from Gartner membership.
- Collaborate with internal Gartner partners to overcome obstacles and maximize the value delivered to clients.
- Conduct regular reviews of the client book of business, including performance and key client engagement metrics.
Benefits
- Competitive salary and highly competitive compensation.
- Generous paid time off policy.
- Charity match program.
- Medical, Dental & Vision Plans.
- Parental Leave.
- Employee Assistance Program (EAP).
- 401K matching, including a match of up to $7,200 per year.
- Opportunity to purchase company stock at a discount.
- Professional development and unlimited growth opportunities.
- Annual bonus plan based on company and individual performance or a role-based, uncapped sales incentive plan, as applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
