Client Success Mgr - Music

City National Bank • Los Angeles, CA

8h

About The Position

The Customer Success Manager partners with the Exactuals team to support customer success and data integrity. The role creates and completes sales file import templates, imports and tracks sales files for services clients, and documents and standardizes recurring processes. It also assists with regular royalty processing to meet fixed client deadlines, communicates with clients to troubleshoot issues, and routes help desk tickets to the Customer Success team. The position monitors intern workflow and provides instruction on intern tasks, and assists the Manager of Operations with ad hoc projects as needed.

Requirements

• At least 3 years of experience in customer service operations.
• At least 3 years of experience working in royalties within the music industry at a record label, publisher, music distributor, or business management firm.
• Strong understanding of general entertainment residuals and royalty terms and contractual information.
• High attention to detail and accuracy in data management.
• Advanced Excel skills, including VLOOKUPs, pivot tables, and macro creation.
• Client-focused mindset with the ability to problem-solve and follow through on issue resolution.
• Good computer skills, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

• College degree preferred.

Responsibilities

• Create and complete sales file import templates.
• Import and track sales files for services clients.
• Document and standardize recurring processes.
• Assist with regular royalty processing to meet fixed client deadlines.
• Communicate with clients daily to troubleshoot issues and assign help desk tickets to the Customer Success team.
• Monitor intern workflow and provide instruction on intern tasks.
• Assist the Manager of Operations with ad hoc projects as needed.

Benefits

• Medical, dental, and vision plans available the first of the month following the start date.
• Generous 401(k) company matching contribution.
• Tuition reimbursement and internal upskilling and training resources.
• Vacation, sick, and volunteer time.
• Fertility benefits and cancer, diabetes, and musculoskeletal support programs.
• Career mobility support from a dedicated recruitment team.
• Colleague Resource Groups for networking and community engagement.
• Eligible for bonus and/or commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed