Client Success Manager

VTS•New York, NY

4d•$90,000 - $100,000•Hybrid

About The Position

Client Success is the front line of VTS’s retention engine. As a Client Success Manager (CSM), you are the tactical expert who partners directly with commercial real estate teams to ensure they are extracting maximum value from our platform. With the support of powerful data-driven workflows and advanced VTS AI tools, you will own and manage a dedicated portfolio of accounts. You’ll act as a core strategic advisor for our users—driving value through high-velocity adoption, and turning daily users into VTS champions. Simply put, when our CSMs succeed, our customers thrive and continue to grow with us. Please note that this opportunity is located in New York, NY, and requires this hire to work from our office four days a week. This isn’t your typical account management role. At VTS, you’ll join a high-impact, AI-augmented CS team that’s rethinking how modern client success is done.

Requirements

You bring 2–3 years of experience in Customer Success, Account Management, or a similar client-facing role within a SaaS, PropTech, or Real Estate environment.
You are deeply curious, coachable, tech-savvy, and highly adept at mastering and troubleshooting complex digital workflows.
You are a strong communicator who can translate technical concepts into simple, actionable business insights for non-technical users.
You can manage multiple client projects simultaneously while maintaining a sharp attention to detail and hitting your goals in a fast-paced environment.

Nice To Haves

You’re not just looking to execute tasks; you love building relationships, solving complex client problems, and guiding clients toward clear, successful outcomes.

Responsibilities

Own Your Book of Business: Act as the primary point of contact and trusted partner for a dedicated portfolio of accounts, establishing long-term relationships with key stakeholders.
Optimize & Transform Workflows: Lead the charge in helping clients transition from slow, manual processes into streamlined digital workflows within VTS, teaching users how to leverage the platform to accelerate business.
Drive Proactive Account Health: Monitor usage metrics and adoption insights to catch "at-risk" users early, stepping in with targeted proactive outreach.
Execute Retention Strategies: Manage client value realization to secure renewals and collaborate closely with our Sales teams to spot account expansion and upsell opportunities.
Conduct Business Reviews: Lead regular business reviews to align the platform's capabilities with your clients' ongoing operational goals.
Collaborate Cross-Functionally: Work hand-in-hand with Product, Support, and Sales teams to advocate fiercely for client feature requests and directly influence our product roadmap.