Client Success Manager - Healthcare Technology (Remote)

Experian

1d • Remote

About The Position

Experian is seeking a Client Success Manager for their Healthcare Technology division. This role involves reporting to the Client Operations Organization and partnering with the Client Executive on product expansion and the Relationship Manager to build and maintain client relationships. The position also collaborates with Support and Optimization teams to ensure the best client experience. The Client Success Manager will gain a deep understanding of Experian Health product capabilities and provide consultative guidance and support to clients throughout their lifecycle. Key responsibilities include acclimating to client implementations for updates and fixes, partnering with various teams to manage client tickets and enhancement requests, evaluating customer use of specific products (Claimsource, Denial Manager, Enhanced Claim Status, and ERA) to recommend best practices, developing expertise in these products, and partnering with the Relationship Manager on Quarterly Business Reviews to showcase client successes and ROI. The role also involves developing and executing strategies to improve client retention, engagement, and expansion.

Requirements

• 5+ years' experience in healthcare IT industry and healthcare revenue cycle required.
• 3+ years' Healthcare Revenue Cycle Account Management experience, claim systems and ERA (electronic remittance advice).
• 2+ years' experience with Claimsource, Denial Manager, Enhanced Claim Status and Electronic Remittance Advice.
• 2+ years' Salesforce or similar CRM expertise.
• 2+ years' hands-on Epic expertise (Epic Resolute HB/PB certification a plus).
• Bachelor's degree or equivalent experience.

Nice To Haves

• Epic Resolute HB/PB certification

Responsibilities

• Acclimate and understand client implementation to facilitate updates, additions, and fixes to client setup.
• Partner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay.
• Evaluate customer use of Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic Remittance Advice products to recommend best practices configuration and solutions to improve the customer experience.
• Develop expertise in Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic Remittance Advice product suite.
• Partner with Relationship Manager on Quarterly Business Reviews, showcasing client successes and ROI for Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic remittance advice.
• Develop and execute comprehensive strategies to improve client retention, engagement, and expansion by identifying key metrics and success factors.

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level