Client Success Manager - San Diego

Interlaced•San Diego, CA

4d•$75,000 - $95,000•Hybrid

About The Position

Interlaced is a cloud-focused IT services provider that offers outsourced IT services to innovative businesses globally. We specialize in creating, implementing, and supporting advanced technology infrastructure to help clients scale and achieve their objectives. We differentiate ourselves by being cloud-focused (with training provided for necessary skills), offering professional development pathways and training programs, working with cutting-edge clients in forward-thinking industries such as tech startups, biotech, and digital agencies, and being positioned for significant growth. We are seeking a full-time, hybrid Client Success Manager in the San Diego area to join our team of innovative, technology-loving individuals. This role requires strong attention to detail, excellent communication skills, and the ability to coordinate and prioritize multiple concurrent tasks. Prior experience in the IT and Tech fields is highly preferred. The Client Success Manager (CSM) is crucial for establishing, maintaining, and nurturing client relationships. The primary goals are to retain and renew client contracts and to consult and advise clients on meeting their technology objectives. CSMs manage the post-sales, onboarding, and lifecycle processes, building direct relationships and acting as trusted advisors for clients' IT solutions. They serve as a single point of contact for escalated issues, ensuring clients feel prioritized and cared for. CSMs provide feedback on IT solutions, suggest improvements, and ensure client satisfaction while supporting client growth and goal achievement. A successful CSM drives client revenue growth and fosters loyalty to Interlaced, ensuring long-term contract stability and retention.

Requirements

Highly organized and detail-oriented
Ability to work in an ambiguous environment
Interpersonal communications
Client relations and satisfaction
Task and project management
Cross-departmental collaboration
Consultative and advisory relationships
Contract negotiation
Revenue management and growth
AI fluency
Past experience in the IT and Tech fields is strongly preferred

Responsibilities

Plan and attend client recurring meetings, including QBRs and roadmap reviews
Identify and propose Interlaced services/products to support client IT solutions
Be a trusted client advisor with knowledge of client tech stacks
Ensure high client retention and satisfaction
Manage client communications and escalate issues internally
Proactively resolve service or delivery concerns
Monitor billing and user counts for discrepancies
Act as client advocate and guide internal teams on client needs
Handle contract negotiations and renewals
Exemplify Interlaced’s core values