Client Success Manager (Owner's Rep)

York Group•Edmonton, AB

About The Position

The Client Success Manager ensures successful outcomes for tenants and clients in their construction dealings with York Realty Inc. Acting as the primary liaison between York Realty Inc., its tenants, York Construction Inc., and other general contractors, this role oversees construction and development processes to deliver high-quality projects on time and within budget.

Requirements

1-2 years’ experience with Project Management in the construction or real estate sectors
Proven ability to forge, grow and maintain positive relationships with multiple groups
Sense of urgency and able to manage multiple priorities simultaneously and meet the time demands of unpredictable activities; capable of handling pressure and challenges in a dynamic business environment
Strong attention to detail and work accuracy
Developed interpersonal, communication, and organizational skills
Ability to work collaboratively with a positive attitude
Problem Solving
Risk Management
Financial Management
Schedule Management
Communication
Construction Knowledge
Relationship Management

Responsibilities

Oversee general contractors completing landlord work in both new build and tenant improvement scenarios.
Champion projects and guide project teams through the Project Lifecycle
Maintain consistent communication with the project team including tenants, internal & external stakeholders, contractors, etc.
Review and interpret tenant lease agreements to understand landlord obligations.
Identify and manage project risks in collaboration with stakeholders.
Lead the develop the Project Plan that defines scope, budget, and schedule in coordination with internal and external teams
Ensure tenant, client, and corporate quality standards are upheld throughout the project.
Manage tenant relationship throughout by understanding their goals and representing their best interests
Participate in project meetings and contribute to decision-making
Own and manage the project budget, leading the Change Management process (CCN, CO) to track and escalate additional costs.
Monitor and control the project schedule, ensuring milestones are met while minimizing delays and cost overruns.
Maintain project status reporting and present updates to management and senior leadership.
Work with project teams and stakeholders to ensure budget and scope closeout.
Document Planned vs. Actual project outcomes for lessons learned and continuous improvement initiatives.
Other duties as assigned