Client Success Manager

Blue Margin•Fort Collins, CO

7d•Hybrid

About The Position

We help mid-market companies turn their data into a strategic asset. Our clients rely on us to design and deliver reporting platforms that fuel better, faster decision-making. This role exists to ensure those clients succeed—building lasting relationships, driving retention, and identifying growth opportunities that expand our impact. As a Client Success Manager, you'll guide C-suite executives through their data journey, ensuring they extract maximum value from our solutions while identifying strategic opportunities for expansion. It's a role for someone who thrives on building trust, solving problems, and driving measurable business outcomes. You'll operate with a high sense of urgency, using AI as a daily force multiplier to move fast without sacrificing quality. The Role You'll serve as the strategic bridge between our clients' business objectives and our technical capabilities. You'll lead consultative conversations with CEOs, CFOs, and CIOs, translating complex data solutions into clear business value. In any given week, you might guide a strategic planning session, negotiate a contract renewal, and identify expansion opportunities—all while ensuring clients see tangible ROI from their data investments.

Requirements

Bachelor's degree or equivalent experience in Business, Marketing, or related field
Proven track record presenting to and consulting with C-suite executives
Strong project management experience with the ability to manage multiple workstreams simultaneously
Expert-level communication and negotiation skills at the executive level
Experience leading cross-functional initiatives and driving projects to successful completion
Strong consultative approach - you can translate technical complexity into business value
Demonstrated ability to work independently and drive initiatives with minimal direction
Experience with CRM tools , project management tools and contract management processes
High output, high accuracy, low ego approach to client relationship management
Proven ability to thrive in fast-paced, revenue-focused environments
Fluency with AI tools and a track record of integrating them into daily workflows to work smarter and faster

Responsibilities

Lead consultative discussions with C-suite executives to align our services with their strategic objectives
Build and maintain trusted advisor relationships that build long-term partnership value
Develop and manage data initiative backlogs that demonstrate continuous business impact and result in longer renewals or continued project work
Identify and pursue contract renewal and expansion opportunities with precision and timing
Collaborate with Analytics Engineers to ensure seamless delivery and client satisfaction
Manage project timelines, scope, and stakeholder expectations across multiple client initiatives and different engagement styles such as projects and managed data services
Navigate complex stakeholder dynamics while maintaining focus on outcomes and growth
Coordinate cross-functional teams to deliver on client commitments with precision and accountability
Balance relationship management, strategic thinking, and revenue growth across your client portfolio
Use AI tools daily to accelerate your work—drafting client communications, synthesizing insights, preparing for executive conversations, and automating routine tasks so you can move faster and focus on high-value strategic work