Client Success Manager - San Diego

Interlaced•San Diego, CA

3d•Hybrid

About The Position

Interlaced is a cloud-focused IT services provider, providing outsourced IT services for innovative businesses across the globe. We specialize in designing, implementing, and supporting cutting edge technology infrastructure that helps our clients scale and achieve their missions. We are cloud focused (but we will train you up if you don’t have all the necessary skills yet). We have professional development pathways throughout the organization with accompanying training programs. We work with cutting edge clients in forward thinking industries like tech startups, biotech and digital agencies. We are poised for significant growth in 2026 and beyond, and need you to help us do it! We are a team of hungry, innovative, technology-lovers who are excited to build something amazing together.

Requirements

Full-time hybrid Client Success Manager in the San Diego area
Strong attention to detail
Excellent communication skills
Experience coordinating and prioritizing across multiple concurrent tasks
Past experience in the IT and Tech fields is strongly preferred
Establish, maintain, and nurture client relationships
Retain and renew client contracts
Consult and advise clients to meet their technology goals
Guide clients through the post-sales, onboarding, and lifecycle processes
Form a direct relationship with clients while serving as trusted advisors to clients' IT solutions
Act as a single point of contact for a client to handle escalated issue processing
Provide clients with timely feedback on their IT solutions
Suggest value-added improvements when needed
Ensure client satisfaction while helping clients grow and achieve their goals
Grow clients' revenue and create a loyal relationship with Interlaced to drive long-term contract stability and retention
Work 3 days from the office and 2 days remotely a week
Dedicated working environment/home office with stable internet connection
Highly organized and detail-oriented
Ability to work in an ambiguous environment
Interpersonal communications
Client relations and satisfaction
Task and project management
Cross-departmental collaboration
Consultative and advisory relationships
Contract negotiation
Revenue management and growth

Nice To Haves

Cloud focused (training provided if necessary)

Responsibilities

Plan and attend client recurring meetings, including QBRs and roadmap reviews
Identify and propose Interlaced services/products to support client IT solutions
Be a trusted client advisor with knowledge of client tech stacks
Ensure high client retention and satisfaction
Manage client communications and escalate issues internally
Proactively resolve service or delivery concerns
Monitor billing and user counts for discrepancies
Act as client advocate and guide internal teams on client needs
Handle contract negotiations and renewals
Exemplify Interlaced’s core values