Client Success Manager - San Diego

Interlaced•San Diego, CA

16h•$75,000 - $95,000•Hybrid

About The Position

Interlaced is a cloud-focused IT services provider that offers outsourced IT services to innovative businesses globally. We specialize in creating, implementing, and supporting advanced technology infrastructure to help clients scale and achieve their objectives. We differentiate ourselves by being cloud-focused (with training provided for necessary skills), offering professional development pathways and training programs, and working with cutting-edge clients in forward-thinking industries such as tech startups, biotech, and digital agencies. The company is positioned for significant growth and is seeking a Client Success Manager to contribute to this expansion. Interlaced is a team of ambitious, innovative, and technology-enthusiastic individuals dedicated to building something remarkable together.

Requirements

Highly organized and detail-oriented
Ability to work in an ambiguous environment
Interpersonal communications
Client relations and satisfaction
Task and project management
Cross-departmental collaboration
Consultative and advisory relationships
Contract negotiation
Revenue management and growth

Nice To Haves

Past experience in the IT and Tech fields is strongly preferred.

Responsibilities

Plan and attend client recurring meetings, including QBRs and roadmap reviews
Identify and propose Interlaced services/products to support client IT solutions
Be a trusted client advisor with knowledge of client tech stacks
Ensure high client retention and satisfaction
Manage client communications and escalate issues internally
Proactively resolve service or delivery concerns
Monitor billing and user counts for discrepancies
Act as client advocate and guide internal teams on client needs
Handle contract negotiations and renewals
Exemplify Interlaced’s core values