Client Success Manager, Healthcare Revenue Cycle (West Coast candidates preferred!)

Experian • Madison, MS

2d • $93,302 - $179,693 • Hybrid

About The Position

As a Client Success Manager, you will partner with both our Client Executive, on the Experian Health Sales team, regarding the expansion of the products. You will also partner with the Relationship Manager, to build, and maintain, trusting relationships with our customers and partner with the Support and Optimization teams to ensure the best client experience. You will understand our Experian Health product capabilities and provide consultative guidance to clients throughout their life cycle. You'll have opportunity to: Acclimate and understand, our client's implementation to facilitate updates, additions, and fixes to client setup. Partner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay. Evaluate customer use of Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic Remittance Advice products to recommend best practices configuration and solutions to improve the customer experience. Develop expertise in Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic Remittance Advice product suite. Partner with Relationship Manager on Quarterly Business Reviews, showcasing client successes and Return on investment for Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic remittance advice. Develop comprehensive strategies to improve client retention, engagement, and expansion by identifying important metrics and success factors.

Requirements

• 5+ years' experience in healthcare IT industry and healthcare revenue cycle required
• 3+ years' Healthcare Revenue Cycle Account Management experience, claim systems and ERA (electronic remittance advice)
• 2+ years' experience with Claimsource, Denial Manager, Enhanced Claim Status and Electronic Remittance Advice
• 2+ years' Salesforce or similar CRM expertise
• Travel to client sites required (20-25%)
• Bachelor's degree or equivalent experience

Nice To Haves

• 2+ years' hands-on Epic expertise is beneficial
• Epic Resolute HB/PB certification is beneficial

Responsibilities

• Acclimate and understand, our client's implementation to facilitate updates, additions, and fixes to client setup
• Partner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay.
• Evaluate customer use of Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic Remittance Advice products to recommend best practices configuration and solutions to improve the customer experience
• Develop expertise in Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic Remittance Advice product suite
• Partner with Relationship Manager on Quarterly Business Reviews, showcasing client successes and Return on investment for Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic remittance advice
• Develop comprehensive strategies to improve client retention, engagement, and expansion by identifying important metrics and success factors.

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level