Director, Client Success - Revenue Cycle - (REMOTE)

EnableComp • United States - Remote, TN

3d • Remote

About The Position

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM. The Director, Client Success, is responsible for managing and growing client relationships through hands-on partnership and collaboration with both EnableComp operations and sales leadership. This role focuses on delivering exceptional service, aligning client expectations with internal capabilities, and driving satisfaction and retention through consistent, proactive communication. The Director acts as an extension of the client, translating needs into actionable plans, resolving challenges, and identifying opportunities to enhance performance and expand market share through consistent service that exceeds client expectations.

Requirements

• Bachelor’s Degree in Business, Sales/Marketing or other related field of study
• 7-10 years demonstrated experience in account management in the healthcare technology industry, specifically engaging hospital revenue cycle management.
• Equivalent combination of education and experience will be considered.
• Experience with claims billing and IT/EDI systems preferred.
• Experience with CRM software (e.g. Salesforce.com )
• Strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook).
• Effective polished professional presentation skills for developing/communicating analytics, results and ROI to all stakeholders.
• Strong passion for serving the needs and expectations of the client.
• Must be a self-starter and able to work independently as well as partner and collaborate with internal departments and leaders.
• Excellent written and oral communication skills to communicate with internal stakeholders and external clients.
• Demonstrated experience managing stressful situations effectively through difficult conversations, communicating obstacles, challenges and developing action plans to present to management.
• Demonstrates a consultative relationship style both internally and externally; is a team player and has a positive-can-do attitude.
• Strong analysis and problem-solving skills.
• Must be able to manage conflicting priorities, while being extremely adaptable and flexible.

Nice To Haves

• Experience with claims billing and IT/EDI systems preferred.

Responsibilities

• Participate in entirety of Client Lifecycle: Sales process, Implementations, Project Go Lives, Business Reviews, and identify additional Cross Sell opportunities.
• Oversee Client Success activities for designated clients.
• Communicate and coordinate with EnableComp Leadership to ensure all job duties as assigned are executed professionally and timely in accordance with EnableComp standard.
• Act as an “ambassador” for a fast-paced, detail-oriented supportive team by facilitating friendly, courteous, efficient, and well-presented service to assigned clients.
• Manage KPI metrics including, but not limited to, customer surveys, scoring and client retention goals.
• Review, understand and track assigned client’s performance goals and meet regularly with assigned clients to review their status and progress with an emphasis on highlighting EnableComp’s value proposition and ROI across product lines.
• Generate EnableComp’s monthly and quarterly reporting packages, deliver to assigned clients timely, and ensure they consistently reflect the pertinent EnableComp metrics and benchmarks.
• Collaborate with internal teams to develop and implement client-specific strategies and action plans for communication, resolution of open internal/external items and maximization of current and future revenue, including the identification of cross-sell opportunities.
• Work closely with IT and Product Support teams regularly on file corrections, updates, and automation.
• Schedule and attend regular meetings or conference calls with assigned clients to discuss status and reports and ensure the necessary EnableComp team members contribute appropriately.
• Develop agendas and other presentation materials, create meeting summaries and generate meeting deliverables.
• Assist Implementation with the roll-out of any process update/rollout initiatives and manage client deliverables post-implementation.
• Manage and control client obligations, maintaining a high level of customer satisfaction at all levels of the organization.
• Participate in internal client account review meetings (sales forecast, at risk, etc.).
• Use of independent judgement and discretion as it relates to responsibilities detailed above.
• Other duties as required.

Benefits

• We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.
• EnableComp recruits, develops and retains the industry's top talent.
• As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people.
• We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here.
• At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies.
• If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.

What This Job Offers

• Job Type: Full-time
• Career Level: Director