Client Success Manager

Wellbe Senior Medical • Remote,

3d • Remote

About The Position

The Client Success Manager is a client-facing member of the Partner Success and Business Development team, responsible for helping ensure an optimal client and member experience while developing and executing strategic account management plans. The role evaluates assigned partners’ business and operational needs, develops tailored account strategies, and advises company leadership and partner decision-makers on significant implementation, performance, and relationship issues. The manager independently assesses alternative solutions, recommends priorities and actions, and leads cross-functional planning for assigned accounts.

Reporting to the Director of Account Management and working closely with the Chief Growth Officer, this individual supports partnership delivery efforts in account management. The ideal candidate has a general understanding of value-based care models, experience working with health plans and healthcare organizations, and a proven track record in project management, account management, and communication.

The position is remote. WellBe does not offer employment-based visa sponsorship; applicants must be authorized to work in the United States without employer sponsorship now or in the future. Employment is contingent on successful completion of a pre-employment drug screening and background check. Monthly FACIS checks are conducted on employees, and continued employment is contingent upon satisfactory results. WellBe is an Equal Opportunity Employer and complies with the ADA; reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Employment is at-will unless otherwise specified by contract. This description is not exhaustive, and management may modify duties as necessary.

Requirements

• At least 5 years of account management, consulting, project management, or marketing experience.
• Bachelor’s degree.
• Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
• Successful completion of a pre-employment drug screening and background check is required; ongoing employment is contingent on applicable drug-free workplace requirements and satisfactory monthly FACIS checks.

Nice To Haves

• Health plan experience, preferably working with Medicare Advantage plans.
• A general understanding of value-based care models and experience working with healthcare organizations.
• Proven track record demonstrating excellent organization and project management skills.
• Exceptional communication and interpersonal skills conducive to building client relationships.
• Experience working in a fast-paced, collaborative team environment to achieve quantitative and qualitative goals.

Responsibilities

• Partner with the Director of Account Management to identify, track, report, and resolve partner success improvement opportunities.
• Assess client operational needs and performance data; develop and recommend tailored account strategies, priorities, and corrective-action plans; and revise plans as conditions change.
• Support implementation activities for new market launches and client account expansions.
• Translate material client requirements into proposed operational changes.
• Manage proactive and recurring scheduled client interactions, including ad hoc meetings and joint operating committee events.
• Develop relationships with key decision-makers and support partner success in assigned accounts.
• Advise partner decision-makers on tailored approaches to material operational challenges and explain the basis for recommended changes.
• Work cross-functionally with the Director of Account Management and Chief Growth Officer to respond to urgent client requests and strategic priorities.
• Analyze data and reports with cross-functional leaders to draft client-facing materials and deliverables.
• Support the Account Management and Business Development teams in managing internal projects and external communications.
• Partner with Marketing, Member Experience, IT/Data, Clinical Leadership, and other cross-functional teams to support partner success and optimal member experience.
• Investigate significant account problems, determine appropriate responses, and escalate matters where appropriate.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level