Client Success Manager

SuperDial•New York, NY

3d•$110,000 - $150,000

About The Position

As a Client Success Manager, you will own day-to-day relationships with healthcare clients, ensuring they maximize value from SuperDial’s AI-driven RCM solutions. You will focus on onboarding, adoption, and performance optimization across revenue cycle workflows, acting as both a trusted advisor and a hands-on problem solver. Manage post-sale relationships for healthcare clients using SuperDial’s AI solutions across RCM functions including eligibility, prior auth, claims follow-up, and denial management. Drive onboarding and implementation, ensuring workflows are configured to improve revenue capture and reduce administrative burden. Monitor key RCM performance metrics such as denial rates, claim turnaround time, and reimbursement efficiency. Provide technical support by troubleshooting integrations (EHR/PM systems), reviewing logs, and partnering with engineering to resolve issues. Deliver customer training on best practices for AI adoption and revenue cycle optimization. Identify opportunities to expand usage of SuperDial’s automation capabilities within existing workflows. Escalate and track customer issues, ensuring timely resolution and high satisfaction.

Requirements

3+ years of experience in customer success, healthcare SaaS, or RCM operations.
Strong understanding of revenue cycle workflows including claims submission, denial resolution, and payer processes.
Technical aptitude with APIs, integrations, and healthcare systems (EHR/PM).
Strong communication and problem-solving skills.

Nice To Haves

Experience working with operational or billing teams in healthcare environments is a plus.

Responsibilities

Manage post-sale relationships for healthcare clients using SuperDial’s AI solutions across RCM functions including eligibility, prior auth, claims follow-up, and denial management.
Drive onboarding and implementation, ensuring workflows are configured to improve revenue capture and reduce administrative burden.
Monitor key RCM performance metrics such as denial rates, claim turnaround time, and reimbursement efficiency.
Provide technical support by troubleshooting integrations (EHR/PM systems), reviewing logs, and partnering with engineering to resolve issues.
Deliver customer training on best practices for AI adoption and revenue cycle optimization.
Identify opportunities to expand usage of SuperDial’s automation capabilities within existing workflows.
Escalate and track customer issues, ensuring timely resolution and high satisfaction.