Client Success Manager

Jenzabar•Boston, MA

4d•$52,000 - $70,000•Hybrid

About The Position

Jenzabar is seeking a Client Success Manager with a background in Higher Education and/or Client Service, possessing at least 2 years of experience. The role's primary territory includes Vermont, New Hampshire, Maine, Connecticut, and Massachusetts, along with select schools in Indiana and Oregon. Ideally, the candidate would be located in or around Boston, MA, or the New England area. This position is eligible for an annual bonus and a comprehensive benefits package.

Requirements

Background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company)
2+ years of experience
Ability to travel 50-75%

Nice To Haves

Bachelor’s Degree
Background in Higher Education – understand industry
Prior experience as an Account Manager for a company specializing in products specific to the Higher Education Space is a plus.
Strong communication skills and a positive attitude

Responsibilities

Maintain positive client relationships to maximize product/service satisfaction
Act as a liaison between organization and clients
Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI
Client Service training for continuous improvement
Visit and/or conduct annual reviews with each client
Identify, develop, and maintain strategic relationships with senior level contacts
Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales
Collects feedback on how products are meeting the needs of the client and identifying how this can be improved
Represent Jenzabar at related regional conferences within your territory
Deeper level of understanding of our 3rd party relationships and opportunities & positioning
Visit clients on campus annually
Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight
Other tasks as assigned