Client Success Manager

Enlace Health•Atlanta, GA

About The Position

Enlace Health is a specialty value-based care company focused on reducing the cost of care where it matters most: specialty services. Enlace operates across 80+ markets, delivering measurable results including millions in savings and improved care coordination. Our platform embeds actionable intelligence into real-world execution, helping payors lower medical loss ratios and drive sustainable financial performance. At Enlace Health, our people are our greatest asset. Our culture is founded upon integrity, hard work, and the relentless pursuit to make a difference. We think creatively, we like a challenge and draw inspiration from each other. As the Client Success Manager, you will be responsible for managing day-to-day client relationships and supporting the successful execution of Enlace programs. This position serves as the primary point of contact for assigned clients, coordinates closely with internal cross-functional teams, and helps ensure clients receive timely support, clear communication, and measurable value from their partnership with Enlace. The ideal candidate brings experience in a client-facing role, strong organizational and communication skills, and the ability to manage multiple priorities in a fast-paced healthcare environment. This role is well suited for someone who is comfortable owning a defined portfolio of accounts, proactively addressing client needs, and contributing to long-term client retention and growth.

Requirements

Bachelor's degree in Business, Economics, Healthcare Administration, Public Health, or a related field, or equivalent professional experience.
3+ years of experience in customer success, account management, client services, healthcare consulting, healthcare operations, or a similar client-facing role.
Experience managing multiple workstreams and priorities with strong attention to detail and follow-through.
Demonstrated ability to build and maintain relationships with stakeholders across operational and leadership levels.
Strong verbal and written communication skills, including meeting facilitation and professional client communication.
Strong problem-solving and organizational skills.
Comfort working with data, dashboards, service metrics, and key performance indicators.
Ability to work effectively in a growing company environment where both strategic thinking and hands-on execution are required.

Nice To Haves

Healthcare industry experience is preferred; exposure to value-based care, reimbursement models, provider networks, or payer-provider operations is a plus.

Responsibilities

Manage day-to-day relationships for assigned client accounts and serve as a trusted point of contact.
Lead regular client meetings to review priorities, address questions, and align on next steps.
Track client issues, requests, risks, and follow-up items to support strong execution and client satisfaction.
Coordinate internal resources across product, engineering, analytics, provider enablement, and other teams to support client needs.
Monitor service level expectations, performance metrics, and client deliverables.
Communicate clearly and proactively with internal and external stakeholders regarding issue status, timelines, and resolution plans.
Translate reporting and program information into clear, actionable updates for clients.
Identify opportunities to improve workflows, communication processes, and overall client experience.
Support renewal and account growth efforts by maintaining strong relationships and helping demonstrate value to clients.
Provide feedback to internal teams based on client experience, operational needs, and market insights.