Client Success Manager

The Predictive Index•Westwood, MA

2d•Hybrid

About The Position

The Predictive Index (PI) is a leader in workplace behavioral science and an award-winning best place to work. Our mission is "Better work, Better world," and we use PI's power to enhance workplace relationships and culture. We are integrating AI into our operations and product development, rethinking roles and teams to foster collaboration between people and AI. You will work towards an inspiring mission alongside intelligent and driven colleagues. Over 10,000 companies trust PI to help them hire talent, build teams, and develop leaders. We empower clients to overcome challenges and achieve their business goals. PI values diversity and encourages applications from underrepresented backgrounds, believing that diverse perspectives are crucial to our success. We are committed to creating an environment where every member of the PI community is valued, respected, and welcome.

Requirements

Strong business acumen, account management, problem-solving, planning, and analytical skills.
Proven account management experience with a track record of meeting or exceeding key metrics.
Experience communicating effectively at all organizational levels, including executive and C-Level.
Experience delivering client-focused solutions based on customer needs.
Ability to synthesize and summarize client feedback systematically, ideally with AI tools.
Excellent interpersonal communication (written and verbal) and presentation skills.
Ability to collaborate effectively with various groups.
Proven ability to manage multiple projects simultaneously with attention to detail.
Excellent listening and negotiation skills.

Nice To Haves

Previous experience with talent management and organizational design.

Responsibilities

Own the client journey, managing onboarding, implementation, adoption, and advocacy for a portfolio of PI clients, utilizing AI tools for organization.
Drive customer adoption and engagement with PI solutions, ensuring clients derive value from AI features.
Consult and challenge clients on talent optimization strategies, including hiring, team building, and people development in the context of AI's impact on work.
Present client utilization insights and metrics to key contacts and C-Suite, using AI for data analysis and trend identification.
Identify new opportunities within client accounts through discovery, with AI assisting in call preparation and pattern recognition.
Collaborate with Client Account Managers on expansion opportunities and renewals to increase contract value and retention.
Utilize effective time management, resources, systems, and AI tools to meet client needs and deliverables.
Act as the customer advocate internally, sharing feedback with Direct Sales, Product, Science, and Marketing teams to influence product development, including AI offerings.