Founding Client Success Manager
About The Position
Floowi connects top LATAM professionals with leading U.S. companies through remote talent solutions. Our mission is to make LATAM the world's premier hub for growth and excellence. This company provides analytics and business strategy solutions tailored to businesses in the pest control industry. Its services focus on helping clients improve pricing decisions, understand business performance metrics, and optimize operational growth through data-driven insights and ongoing advisory support. The organization operates in a startup environment with a strong emphasis on client relationships, continuous improvement, and scalable service delivery.
Requirements
- 3–5 years of experience in client-facing roles within a startup, digital marketing, or consulting environment.
- Proven experience managing client relationships and providing strategic business guidance.
- Strong communication skills with the ability to explain pricing analysis, business metrics, and analytical concepts clearly to clients.
- Demonstrated ownership mindset with the ability to build processes and workflows from scratch with minimal direction, comfortable making decisions independently in ambiguous situations.
- Ability to manage multiple clients and priorities simultaneously in a fast-paced startup environment.
- Analytical understanding of business metrics, pricing strategy, margins, and KPI impact analysis.
- Entrepreneurial drive and genuine comfort operating in an early-stage environment where priorities shift and no two days look the same.
Nice To Haves
- Experience working with small businesses or within the pest control industry is a plus.
Responsibilities
- Build and maintain strong relationships with pest control business owners while providing ongoing strategic guidance and support.
- Conduct regular client conversations to understand business needs, explain pricing analysis, and communicate business metrics clearly and effectively.
- Monitor client performance, troubleshoot issues, and provide recommendations to improve business outcomes and client satisfaction.
- Design and implement the foundational client success infrastructure, including playbooks, onboarding workflows, and service delivery processes, establishing the standards the team will scale from.
- Collaborate directly with founders and internal teams to translate client feedback into product and process improvements, playing an active role in shaping how the service evolves.
- Identify opportunities to expand existing client relationships through additional services and business growth initiatives.
Benefits
- Competitive salary in USD
- Remote-first flexibility. Work from anywhere.
- PTO and paid U.S. holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
