Client Success Manager - Support Team

ComplyAuto • Carlisle, IA

3d • $60,000 - $67,000 • Remote

About The Position

ComplyAuto is a RegTech company offering cloud-based software that helps companies enhance their compliance and security capabilities while becoming more efficient and cost-effective. ComplyAuto manages and automates compliance decisions, performing tasks that would normally require manually-intensive processes and human intelligence. ComplyAuto began as a privacy compliance company for automotive dealers, but has quickly expanded into other verticals and compliance areas including cybersecurity, EHS (environmental, health, and safety), and legal compliance. If you're a motivated Client Success Manager - Support Team who is eager to contribute to a variety of projects while enjoying an array of exceptional benefits, we are excited to review your application!

Requirements

• Bachelor's degree in any field or associate degree and 3 years of customer service experience any combination of education, experience, and training which provides the following knowledge, skills, and abilities:
• Proven ability to build and maintain long-term mutually beneficial relationships with customers
• Demonstrated experience providing effective education, training and/or transferring product or service knowledge to end users
• Ability to work with computer software programs sufficient to effectively and efficiently provide instructions, guidance and interpretation of software program data and reports
• Ability to meet regular attendance expectations and meet tight deliverables deadlines
• Excellent interpersonal skills with ability to establish and maintain effective working relationships and successfully interact with people at all management and support levels, within and outside the organization.
• Exceptional communication skills both written and verbal with the ability to influence stakeholders.
• Proven ability to manage multiple accounts while maintaining attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proven ability to consistently perform duties with integrity, effectiveness, efficiency, and at the highest level of professionalism.
• Ability to work effectively and efficiently remotely and travel up to 20% to clients for in-person meetings to strengthen relationships and address their needs effectively.
• Valid driver's license and clean motor vehicle record
• Applicants must be authorized to work in the United States and able to provide proof of work authorization within three days of start date.
• We are unable to sponsor or take over sponsorship of employment visas at this time.
• This is a fully remote opportunity, but candidates must reside within the Continental United States.
• Please note that we are not accepting applications from candidates residing in California, Hawaii, and Alaska for this position.
• Background check required.

Nice To Haves

• Demonstrated experience in Client Success or Account Management roles preferred

Responsibilities

• Achieve high client satisfaction and retention rates.
• Demonstrate the long-term value of our products.
• Conduct regular check-in meetings with clients, ensuring a minimum quarterly engagement.
• Promote product adoption by clearly explaining compliance requirements.
• Aim for a 99% retention rate and a 9/10 satisfaction rate on biannual customer surveys.
• Maintain continuity of contact with clients onboarded to prevent loss of connection.
• Travel to clients for in-person meetings to strengthen relationships and address their needs effectively.
• Motivate clients to fully leverage the software's features and capabilities.
• Guide clients towards adopting new functionalities as they become available.
• Introduce new products to existing clients in line with ComplyAuto's releases.
• Meet or exceed product mention goals as specified by the Client Success Director.
• Facilitate customer onboarding as per the guidelines set by the Client Success Director.
• Maintain an 85% average compliance score among all managed accounts.
• Organize quarterly meetings for ongoing education on our product suite.
• Travel to provide tailored, in-person training sessions, ensuring a deeper understanding and engagement with our product.
• Support clients in mitigating cybersecurity risks and ensuring continuous compliance with relevant standards and regulations.
• Proactively monitor customer account usage to identify potential vulnerabilities.
• Encourage the adoption of comprehensive security solutions like Coro and Duo.
• Stay informed about industry trends, emerging threats, and regulatory changes, especially those affecting car dealerships.

Benefits

• 401(k) $1 to $ 1 match up to 5%
• Medical, dental, and vision insurance; we pay 100% of premiums for employee and family
• HSA contribution for qualifying plans
• Unlimited Paid time off and 11 observed holidays
• Full-time remote opportunity, equipment provided

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree