Client Success Manager (Managed Services)

Computacenter2024 • Philadelphia, AZ

4d

About The Position

Roles at this level will be fully accountable for their own work, establish their own milestones, team objectives, and will delegate assignments. Annual compensation: $165K - $170K USD. This role provides a high-level consultancy within the specialist area to peer group, customers, and if applicable, direct reports. It involves managing and implementing projects relevant to the specialist area, as well as managing, developing, and coaching a team of staff and implementing performance management solutions where required. The role holder will develop and motivate the team to help ensure the delivery of function and business targets, assess situations, issues, and opportunities, and escalate when appropriate. This position acts as a point of escalation on complex issues and provides appropriate support to other team members. Maintaining confidentiality in all business-related matters and liaising with colleagues to ensure best practice and continual improvement in the delivery of service to the business are key aspects. Establishing productive relationships and networks at the Senior Management level to build and maintain customer relationships is essential. The role is responsible for managing budget/P&L to maintain spending in line with budgetary limitations and makes decisions which impact on the success of assigned projects, including results, deadlines, and budget. The role holder must act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.

Requirements

• Experience managing a P&L.
• Experience managing SLAs, KPIs, and performance metrics.
• Report the monthly Risk Impact Assessments (RIA) including their effects and the scope of the report.
• Experience in dealing with and influencing multi-tier management.
• Authorized to work in the United States.

Nice To Haves

• Advanced academic background, preferably to good degree level or equivalent.
• Proven track record of work experience in a challenging commercial environment.
• ServiceNow experience.

Responsibilities

• Provide high-level consultancy role within the specialist area to peer group, customers, and if applicable, direct reports.
• Manage and implement projects relevant to the specialist area.
• Manage, develop, and coach a team of staff and implement performance management solutions where required.
• Develops and motivate the team to help ensure the delivery of function and business targets.
• Assess situations, issues, and opportunities and escalate when appropriate.
• Acting as a point of escalation on complex issues and providing appropriate support to other team members
• Maintain confidentiality in all business-related matters.
• Liaise with colleagues to ensure best practice and continual improvement in the delivery of service to the business.
• Establishes productive relationships and networks at the Senior Management level to build and maintain customer relationships.
• Responsible for managing budget/ P&L to maintain spending in line with budgetary limitations.
• Makes decisions which impact on the success of assigned projects i.e., results, deadlines and budget.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.

Benefits

• Competitive compensation plans
• Long-term career opportunities
• Attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree