Client Success Manager I - (CSMI)
Coreforce•Atlanta, GA
•$55,000 - $70,000•Hybrid
About The Position
Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability. Join Coreforce and use your client success skills to support innovative technology that strengthens communities.
Requirements
- 3+ years in Client Success, Account Management, or customer-facing SaaS roles
- Experience executing digital engagement or scaled customer success programs
- Proficiency using CRM platforms (HubSpot preferred) to manage customer lifecycle and engagement
- Ability to identify customer risk indicators and proactively initiate engagement
Responsibilities
- Serve as the primary Client Success contact for Tier 4 public safety agencies.
- Execute quarterly digital touchpoints with assigned accounts.
- Initiate renewal strategy planning 12–18 months in advance.
- Process quotes, purchase orders, and sales orders
- Responsible for early risk identification, development and coordination of risk mitigation plans
Benefits
- Flexible hybrid schedule
- Free chef-inspired lunch Mon–Thu
- 15 PTO days + floating holiday
- Competitive benefits: medical, dental, vision, 401(k)
- 401(k) matching per the terms of the 401(k) plan
- Annual bonus
- Tuition reimbursement
- Career growth in a fast-growing, mission-driven company
- Collaborative, purpose-driven culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
