Client Success Manager I - (CSMI)

Coreforce • Atlanta, GA

21h • Hybrid

About The Position

Coreforce is seeking a Client Success Manager I (CSM I) to join their team in Atlanta, GA. This full-time role involves supporting innovative SaaS technology for frontline professionals in public safety. The CSM I will serve as the primary contact for Tier 4 public safety agencies, managing client relationships, renewals, and risk mitigation. This is a career-building opportunity within a mission-driven company focused on enhancing accountability and community trust.

Requirements

• 3+ years in Client Success, Account Management, or customer-facing SaaS roles
• Experience executing digital engagement or scaled customer success programs
• Proficiency using CRM platforms (HubSpot preferred) to manage customer lifecycle and engagement
• Ability to identify customer risk indicators and proactively initiate engagement

Responsibilities

• Serve as the primary Client Success contact for Tier 4 public safety agencies.
• Execute quarterly digital touchpoints with assigned accounts.
• Initiate renewal strategy planning 12–18 months in advance.
• Process quotes, purchase orders, and sales orders.
• Responsible for early risk identification, development and coordination of risk mitigation plans.

Benefits

• Flexible hybrid schedule
• Free chef-inspired lunch Mon–Thu
• 15 PTO days + floating holiday
• Competitive benefits: medical, dental, vision, 401(k)
• 401(k) matching
• Annual bonus
• Tuition reimbursement
• Career growth in a fast-growing, mission-driven company
• Collaborative, purpose-driven culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed