Client Success Manager I

Worldpay • Cincinnati, OH

9d

About The Position

Ready to take your career global? At Global Payments, you power the technology that moves commerce forward. Every day, businesses and communities rely on seamless, secure ways to pay and get paid. Your work helps make that happen. As part of our client-facing team, you’ll step into a fast-moving environment where relationships matter and outcomes drive success. You’ll work alongside passionate people, leaders and teams who bring energy, insight and a shared commitment to delivering for our clients. In this role, you’ll own the client service experience end to end. You’ll build trusted relationships, resolve complex challenges and create opportunities to strengthen partnerships. Your impact will drive client satisfaction, retention and growth, while helping shape how Global Payments deliver the future of commerce.

Requirements

• Proven experience managing client relationships, ideally within payments, banking or financial services
• Strong problem-solving skills with the ability to analyze issues and deliver clear, effective solutions
• Confidence building relationships across teams and influencing outcomes
• Strong organizational and time management skills, with the ability to prioritize and deliver results
• Clear and effective communication skills, both written and verbal
• A client-first mindset with a passion for delivering exceptional experiences
• Curiosity and drive to continuously learn and improve in a fast-evolving industry

Responsibilities

• Build and grow trusted client relationships that increase satisfaction, loyalty and long-term retention
• Own the end-to-end service experience for your clients, resolving challenges quickly and strengthening confidence in Global Payments
• Drive consistent, high-quality service delivery that meets client expectations and business outcomes
• Lead issue resolution and escalation management, turning problems into opportunities to build trust and improve processes
• Shape collaboration across internal teams to deliver seamless, client-focused solutions that enhance performance
• Influence service improvements by identifying trends, sharing insights and driving continuous enhancements
• Ensure operational readiness and accuracy, enabling clients to transact with confidence and efficiency
• Create opportunities to expand relationships by identifying client needs and aligning solutions that deliver value

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed