Client Success Manager - Healthcare Technology (Remote)

Experian

2d•Remote

About The Position

Experian is a global data and technology company that helps businesses and people worldwide. We are seeking a Client Success Manager for our Healthcare Technology division. In this role, you will report to the Client Operations Organization and partner with the Client Executive on the Experian Health Sales team to expand product offerings. You will also work with the Relationship Manager to build and maintain trusting client relationships and collaborate with Support and Optimization teams to ensure the best client experience. You will gain a deep understanding of our Experian Health product capabilities and provide consultative guidance and support to clients throughout their lifecycle.

Requirements

5+ years' experience in healthcare IT industry and healthcare revenue cycle required.
3+ years' Healthcare Revenue Cycle Account Management experience, claim systems and ERA (electronic remittance advice).
2+ years' experience with Claimsource, Denial Manager, Enhanced Claim Status and Electronic Remittance Advice.
2+ years' Salesforce or similar CRM expertise.
2+ years' hands-on Epic expertise (Epic Resolute HB/PB certification a plus).
Bachelor's degree or equivalent experience.

Nice To Haves

Epic Resolute HB/PB certification

Responsibilities

Quickly acclimate and understand the client's implementation to facilitate updates, additions, and fixes to client setup.
Partner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay.
Evaluate customer use of Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic Remittance Advice products to recommend best practices configuration and solutions to improve the customer experience.
Develop expertise in Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic Remittance Advice product suite.
Partner with Relationship Manager on Quarterly Business Reviews, showcasing client successes and ROI for Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic remittance advice.
Develop and execute comprehensive strategies to improve client retention, engagement, and expansion by identifying key metrics and success factors.