Client Success Liaison

American Addiction Centers•Rome, GA

1d•$27 - $40•Onsite

About The Position

This is a Full-time role in the Atrium Health Floyd market. The Client Success Liaison participates in the design, development, and promotion of assigned programs. They take primary responsibility for the organization, effectiveness, and recognition of participant completion of the program(s). This role involves contacting and working with internal leadership, various departments, other medical centers, social and civic organizations, support organizations, and community leaders to develop support for and implement the program(s) or educational activity. The liaison designs educational and promotional materials, plans, and develops the curriculum and agenda for programs, seminars, and workshops, and plans the delivery of information for the target population. They will deliver or coordinate the delivery of educational materials and conduct workshops. Additionally, the role involves recruiting volunteers for the program, developing training materials, and training and supervising volunteers in conducting or assisting with educational activities. The Client Success Liaison performs major coordination of activities, including planning for location/accommodations, negotiating costs, assuring that information is received by presenters and participants, and coordinating necessary equipment for presentations/courses. They attend all program activities as applicable, collect data for program evaluation, design data collection forms, and report information as required. This role also coordinates the work of other program or departmental personnel in completing clerical activities related to the program(s).

Requirements

Excellent oral, written, and interpersonal communication skills
Strong presentation, facilitation, quantitative and analytical skills
Understanding of financial cost and budgeting
Ability to multitask and prioritize
Strong PC background in computer spreadsheets systems and presentation packages
Ability to use Microsoft Office Suite
Bachelor's degree plus one-year experience; or an equivalent combination of education and experience.
Demonstrates knowledge of the principles of growth and development and demonstrates the skills and competency appropriate to the ages, culture, developmental stages, and special needs of the patient population served.
Will limit access to protected health information (PHI) to the information reasonably necessary to do the job.
Will share information only on a need to know basis for work purposes.

Responsibilities

Participates in the design, development, and promotion assigned program.
Takes primary responsibility for the organization, effectiveness, and recognition of participant completion of the program(s).
Contacts and works with internal leadership, various departments, other medical centers, social and civic organizations, support organizations, and community leaders to develop support for and implement the program(s) or educational activity.
Designs educational and promotional materials, plans, and develops the curriculum and agenda for programs, seminars, and workshops.
Plans delivery of information for target population.
Delivers or coordinates the delivery of educational materials and conduct workshops.
Recruits volunteers for program, develops training materials, trains and supervises volunteers in conducting or assisting with educational activities.
Performs major coordination of activities - plans for location/accommodations, negotiates costs, assures that information is received by presenters and participants, and assures that all necessary equipment is coordinated for presentations/courses given.
Attends all program activities, as applicable.
Collects data for program evaluation, designs data collection forms and reports information as required.
Coordinates the work of other program or departmental personnel in the completion of clerical activities related to the program(s).

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program