Client Success Lead

N4 Studio • Toronto, ON

2d • Remote

About The Position

We are seeking a senior client leader who thrives in long-term strategic relationships. The ideal candidate has experience managing complex retainer portfolios, keeping clients engaged and growing, and acting as a true partner. This role requires commercial sharpness, technical credibility, and the ability to lead multidisciplinary teams without micromanaging. The candidate should be proactive, bringing ideas to clients before problems arise, spotting expansion opportunities, understanding digital strategy, and confidently discussing web platforms, SEO, AEO, and creative direction. N4 Studio is a global digital agency of around 60 people specializing in Webflow design, development, and growth. We are Webflow's number one agency partner globally. This is a remote-first position with a global culture, offering deep access to Webflow's product roadmap and team, a seat at the leadership table with genuine influence, one direct report from day one with scope to build the team, and a clear path to a Director-level role.

Requirements

• 6+ years across client success, account management, or SEO/AEO, ideally mixing agency and client-side experience
• Proven track record of growing accounts, not just maintaining them
• Technically credible: comfortable in conversations about CMS platforms, web performance, and digital strategy
• Deep understanding of SEO and AEO, either from agency work or managing it across your own client portfolio
• Strong design sensibility: you don't need to be a designer, but you know what good creative strategy looks like and can brief a team confidently
• Experienced managing and mentoring direct reports
• Commercially sharp with a clear instinct for upsell and expansion opportunities
• Calm, structured, and decisive when priorities shift
• Solid knowledge of modern web platforms is the minimum bar

Nice To Haves

• Webflow experience is a strong advantage
• Webflow experience is a significant advantage

Responsibilities

• Owning a portfolio of retainer clients across web, SEO, AEO, and content as their primary strategic contact at N4
• Leading roadmapping, prioritisation, and performance reviews across your accounts
• Managing and mentoring one direct report (a Client Success Manager) who supports day-to-day delivery
• Driving upsells and account expansion, including Webflow's Optimize and Analyze products
• Leading pitching and governance conversations at a senior level
• Improving how the retainer function runs: processes, reporting, and client experience
• Collaborating with designers, developers, and SEO/AEO specialists to align delivery with client needs
• Contributing to forecasting and revenue planning with agency leadership
• Playing an active role in business decisions as part of the N4 leadership team

Benefits

• A seat at the leadership table with genuine influence over how the retainer function grows
• One direct report from day one, with real scope to build the team further
• Clear path to a Director-level role as we continue to scale
• Deep access to Webflow's product roadmap and team

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed