Client Success Executive II

EMS Management & Consultants•San Antonio, TX

22h•Remote

About The Position

The Client Success Executive II independently manages a portfolio of healthcare clients, driving client satisfaction, retention, and financial performance through applied revenue cycle expertise, data-driven analysis, and proactive relationship management. This role serves as a trusted day-to-day partner to client stakeholders, exercises independent judgment to address client needs, and collaborates cross-functionally to deliver measurable business outcomes.

Requirements

Bachelor’s degree in Business Administration, Healthcare Administration, or a related field.
3–6 years of experience in client success, account management, or healthcare revenue cycle-related roles.
Working knowledge of healthcare billing, reimbursement, and regulatory compliance concepts.
Strong analytical, presentation, and relationship-management skills with the ability to communicate insights effectively.
Demonstrated ability to manage competing priorities, deadlines, and client expectations independently.
Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients.
Candidates must reside in Texas due to business needs.
Must be authorized to work in the United States now and in the future; this role does not offer current or future visa sponsorship.

Nice To Haves

Experience using Salesforce, Smartsheet, or MS Project, or similar client management and project tracking tools.
Experience in EMS or healthcare revenue cycle environments

Responsibilities

Manage a balanced portfolio of assigned client accounts with varying service scopes, strategic priorities, and engagement requirements.
Apply EMS billing and account management knowledge to support client performance, issue resolution, and financial outcomes.
Resolve client escalations independently, involving leadership when necessary based on impact and risk.
Proactively identify risks, trends, and opportunities within assigned client accounts.
Act as a resource to peers by sharing knowledge, best practices, and guidance.
Demonstrate proactive account management by identifying data-driven trends through client reporting and ensuring follow-through on action plans.
Demonstrate effective leadership within the designated Point-of-Delivery (POD) and state or territory POD groups.
Independently manage multiple client accounts and stakeholder relationships, using analysis of revenue cycle, accounts receivable, and operational data to identify trends, risks, and improvement opportunities.
Lead client meetings, presentations, and business reviews by setting agendas, presenting performance insights, facilitating discussion, and driving alignment on action plans and next steps.
Communicate relevant compliance and regulatory updates to clients and support implementation as needed.
Partner with internal teams to coordinate services, projects, and implementation activities.
Identify opportunities for financial improvement, operational optimization, and value expansion within client engagements.
Maintain accurate and timely documentation of client interactions, decisions, and deliverables.
Support contract renewals and ongoing client engagement and retention strategies.
Perform other duties as assigned.