Pearl Talent -Client Success Director

Pearl

4d • $180,000 - $300,000 • Remote

About The Position

Pearl Talent is seeking a Client Success Director to lead their client success team and ensure the retention and expansion of their client portfolio. This role is crucial for turning client satisfaction into a growth machine, focusing on account retention, identifying expansion opportunities, and generating referrals for the business development team. Pearl Talent specializes in finding, training, and placing exceptional remote talent as managed contractors in client companies, serving industries like tech and healthcare. The company is growing rapidly and aims to build a strong culture around connecting top talent with winning companies.

Requirements

• Proven track record of managing hundreds of client or partner relationships, ideally as a CS/partnerships leader at a venture-backed company, staffing/talent firm, B2B services, or agency business.
• Clients and partners who love working with you and would hire you again.
• High level of emotional intelligence and intelligence, with the ability to read rooms and people.
• Extreme ownership mentality; ability to handle escalations and win saves.
• Creative problem-solving skills, particularly in retention strategies beyond discounts.
• Experience in a client success or partnerships leadership role.
• Ability to build and lead a client success organization.
• Experience working with venture-backed tech and healthcare clients is a plus.
• Strong understanding of the talent acquisition or staffing industry.

Nice To Haves

• Clients who still text you and ask for your advice.
• References that sound like fan mail.
• Ability to identify and connect the right people within your network.
• Desire to build the client success engine of a company aiming for $100M ARR.

Responsibilities

• Lead and manage the entire Pearl CS team, focusing on client portfolio success.
• Ensure every client account is retained and manage all renewals and escalations.
• Lead, upgrade, and reshape the client success team as the company scales.
• Identify and close expansion opportunities within existing accounts, filling more roles with Pearl talent.
• Develop and manage a referral engine by farming warm introductions from successful clients for the BD team.
• Build and maintain a relationship map of every stakeholder at each client, facilitating valuable connections.
• Create value for clients and partners by understanding their needs and making strategic connections.
• Partner with BD directors to drive value for the network and offer compelling opportunities.

Benefits

• Competitive base salary with uncapped performance-based earnings ($180K–$300K OTE).
• Fully remote work environment.
• Unlimited PTO.
• Annual company retreat.
• Direct partnership with Pearl's founders.
• Significant ownership over company growth strategy.
• Opportunity to build and lead a world-class sales organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed