Client Success Director

Zelis • St. Louis, MO

1d • $153,000 - $193,800 • Hybrid

About The Position

At Zelis, we Get Stuff Done. So, let’s get to it! Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture. You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. This position provides strategic leadership for the client success organization across multiple regions or product lines. Responsible for defining vision, driving innovation, and ensuring client success contributes to revenue growth and customer loyalty.

Requirements

• Typically has Bach. +15 yrs.; Masters +10 yrs.; Demonstrated accomplishment internally and externally; Has followership in subject matter area; Attends company training and regional training in area of expertise. Presents own work to members of department and external consultants and external professional societies.
• Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.
• Proven success in leading Client Success organizations at scale.
• Strong financial and operational management skills.
• Ability to drive strategic initiatives and influence executive stakeholders.
• Experience with organizational design and change management.
• Deep understanding of global client success operations and governance frameworks.
• Strong strategic planning and organizational design capabilities.
• Expertise in technology adoption and process transformation.

Responsibilities

• Define and execute client success strategy across multiple regions or product lines, ensuring alignment with corporate vision and revenue goals.
• Lead Client Success organization setting priorities and driving accountability for results. Foster a culture of excellence and client-centricity.
• Identify emerging trends and technologies to enhance client experience. Drive adoption of innovative and automated solutions that differentiate the company in the market.
• Represent client success in executive meetings, influencing product development, pricing strategies, and go-to-market plans based on client feedback.
• Establish governance frameworks, policies, and standards for client success operations globally. Ensure compliance with regulatory requirements.
• Oversee large-scale budgets, ensuring efficient resource utilization and ROI on client success initiatives.
• Act as a subject matter expert, sharing insights and influencing strategic partners.
• Define enterprise-wide KPIs and ensure consistent measurement and reporting across all regions.
• Provide training, support, and development opportunities to team members to ensure high performance and engagement.
• Conduct regular performance reviews, provide feedback, and identify opportunities for professional development.

Benefits

• 401k plan with employer match
• flexible paid time off
• holidays
• parental leaves
• life and disability insurance
• health benefits including medical, dental, vision, and prescription drug coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Senior