Client Success Coach for Limitless Agency

Limitless Agency

5h • $55,000 - $70,000 • Remote

About The Position

Limitless Agency is seeking a Client Success Coach to be the primary relationship owner for clients after they sign. This role involves guiding clients through the program, ensuring their retention, and operating at a high strategic and technical level. The coach will deeply understand the Limitless Agency system to coach clients, hold them accountable, and troubleshoot challenges. The position is part account manager, part business coach, and part strategist, with performance measured by client activation and retention. The goal is to build real relationships, deliver value, and ensure clients are retained through the 12-week program.

Requirements

• Experience in client success, account management, and/or coaching, ideally within a digital marketing or agency environment.
• High emotional intelligence — able to read a room, build trust quickly, and hold difficult conversations with composure.
• Strong technical understanding of digital marketing, social media advertising, and agency business models, with the ability to speak the client's language.
• Excellent written and verbal communication skills — articulate, warm, confident, and clear.
• Highly organized, with the systems and follow-through needed to manage up to 60 concurrent client relationships.
• Self-motivated and driven, setting high standards without needing to be pushed.
• Comfortable working in a fast-paced, high-growth environment where no two days are the same.

Nice To Haves

• Background in digital marketing agency operations, coaching, or consulting.
• Experience managing a book of business with 30+ concurrent clients.
• Familiarity with GoHighLevel, ClickUp, and Slack.
• Prior experience in a performance-based compensation structure tied to retention or renewals.

Responsibilities

• Complete welcome calls promptly upon client sign-up.
• Lead onboarding calls to orient clients to the program, set expectations, and establish rapport.
• Conduct initial strategy calls to understand each client's agency, goals, niche, and growth stage.
• Ensure clients feel confident, clear, and excited about the program.
• Own the full client journey from welcome call through program completion.
• Conduct regular check-in calls based on client needs and program stage.
• Monitor client progress, proactively flag and address signs of disengagement.
• Maintain consistent, high-quality communication with clients via Slack.
• Manage all client-related tasks, milestones, and follow-ups in ClickUp.
• Develop deep working knowledge of the Limitless Agency system to coach clients.
• Serve as both an account support resource and a strategic advisor.
• Help clients implement learnings, overcome obstacles, and achieve agency growth goals.
• Communicate complex ideas clearly and simply to agency CEOs.
• Drive client retention to a minimum of 70% at the conclusion of the 12-week program.
• Identify clients at risk of churning and develop retention plans.
• Present upsell opportunities and back-end programs where appropriate.
• Attend daily team standups.
• Collaborate with the broader Limitless Agency team on client launches, campaigns, and program updates.
• Proactively flag systemic issues, client feedback trends, and process inefficiencies to leadership.

Benefits

• Base Salary: $55,000–$70,000 USD/year
• Commission: Up to $5,000/month — 10% of recurring monthly payments per retained client, plus retention commissions
• On-Target Earnings (OTE): $127,000 USD annually (base + full commission at a 60-client book of business)
• Uncapped monthly commission
• Additional upside available through clients beyond 60, upsells, and higher-tier programs for top performers
• Clear, defined path into higher-tier coaching positions with higher base salaries, larger client portfolios and increased commission potential, leadership and mentorship responsibilities, and involvement in program development and agency strategy.
• Promote from within culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed