Client Success Coach

SanterMedia

2d•$72,000 - $150,000•Remote

About The Position

SanterMedia is a digital marketing and coaching agency that helps gym owners grow revenue, profit, and impact through performance driven advertising, sales systems, automation, and business coaching. Our mission is to install the world's best ROI focused marketing and coaching system into 5,000 gyms and help transform 1,000,000 lives through fitness. We're hiring a Client Success Coach to help our gym owner clients get better results, stay accountable, and maximize their return on investment with us. This is not a customer service role. It's a coaching, accountability, retention, and results role where you'll serve as the primary point of contact for your clients, helping them generate more leads, book more appointments, sign more members, and grow their businesses. The ideal candidate genuinely cares about helping people succeed, is comfortable having difficult conversations when necessary, and thrives on coaching others to higher levels of performance and execution.

Requirements

Leadership. You are comfortable leading difficult conversations, setting expectations, and holding yourself and others accountable.
People skills. You genuinely enjoy helping people, building relationships, and communicating effectively.
Proactive. You identify problems early, take ownership, and solve issues before they become bigger problems.
Data driven. You use KPIs and performance data to diagnose problems and guide decisions.
Organized. You can manage multiple clients, projects, and priorities simultaneously without things falling through the cracks.
Self starter. You thrive in a remote environment, require little oversight, and consistently follow through on commitments.
Team player. You collaborate well, ask for help when needed, and support those around you.
Coachable. You actively seek feedback, embrace growth, and are committed to improving every day.
High standards. You hold yourself accountable to excellence, ownership, and a no excuses mentality.
At least 2 years of client success, account management, coaching, consulting, or similar client facing experience.
Experience managing multiple clients simultaneously.

Nice To Haves

Experience working in a marketing agency, coaching company, or service based business preferred.
Sales experience is a bonus.
Fitness industry experience is a bonus.

Responsibilities

Managing a portfolio of gym owner clients while serving as their primary point of contact through Slack, Zoom, phone, and email.
Running weekly coaching calls and helping clients identify bottlenecks, solve problems, and improve performance.
Reviewing KPIs and performance data to diagnose issues and make recommendations based on facts rather than opinions.
Holding clients accountable to the actions required to achieve their goals, even when those conversations are uncomfortable.
Identifying churn risks early and proactively solving problems before they become bigger issues.
Managing the client journey from onboarding through long term retention.
Acquiring referrals, reviews, testimonials, and success stories from clients.
Collaborating closely with the marketing, sales, and leadership teams to improve client experience and results.
Finding root causes instead of repeatedly solving symptoms.
Helping gym owners improve lead follow up, appointment setting, show rates, sales performance, and overall business growth.
Maintain accurate records, notes, and action items for all clients.
Identify trends across multiple clients and recommend improvements to our systems, coaching, and service delivery.
Help improve onboarding, communication, accountability, and overall client experience.