Client Success Business Manager

Hearst•Dallas, TX

About The Position

Homecare Homebase is searching for a Client Success Business Manager who will perform quarterly business reviews for its home health and hospice clients, thereby highlighting key performance indicators (KPIs) and identifying areas of opportunity. Knowledge is power, and through effective management of our analytics platform, our customers will become more efficient users of the software solution. At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As a Client Success Business Manager, you will play an essential role in identifying opportunities for improvement through careful monitoring of KPIs; you will understand the client’s needs, goals, and strategy and engage resources to translate those business needs into practical applications and solutions to ensure the customer’s return on investment.

Requirements

Highly organized persons who work well under the pressure of multiple projects and deadlines, display active listening, and are detail-oriented
Driven individuals who remain engaged in their own professional growth and thrive under clearly defined goals and ample career opportunities
Quick learners with strong problem solving and creative, analytical thinking abilities
Skilled professionals who are well-versed in the home health and hospice industry and in the HCHB product
Strong written and verbal communicators who are empathetic to customer needs, have strong presentation skills, and desire to make a difference in the lives of others
Team players who are passionate about their work and will actively contribute to a positive, collaborate environment
Effective leaders who demonstrate strong ownership abilities and are capable of driving resolutions to meet department and company goals
Bachelor's degree or an equivalent combination of some college and significant work experience
Right to work in the US without immigration sponsorship

Responsibilities

Meeting or exceeding established productivity and quality standards
Performing quarterly business reviews with assigned customers
Monitoring KPIs and identifying improvement opportunities
Understanding the customer’s needs, goals, and strategies and translating those needs into initiatives and solutions
Creating documentation for our knowledge base
Exemplifying CARES core values to promote a positive work environment and adherence to core values