Client Success Associate
About The Position
The Client Success Associate is responsible for providing day-to-day operational support to clients and Client Success Managers while creating positive working relationships with healthcare supplier partners. The Client Success Associate is responsible for qualifying placement opportunities, posting requisitions, completing profile screening and onboarding support, creating and distributing activity and performance reports, providing follow-up initiatives, and customer service. The Client Success Associate is required to meet and develop relationships with hiring managers in facilities as directed by the Client Success Manager.
Requirements
- 1 year of experience in a customer facing position
- Ability to work quickly and accurately independently and in a team setting in a fast-paced environment
- Ability to communicate effectively in writing, verbally, and interpersonally
- Proven experience in Microsoft Office applications (Word, Outlook, Excel) and Internet
Nice To Haves
- Healthcare industry experience
- Knowledge of hospital systems, medical terminology and/or healthcare services
- Familiarity with vendor management systems (VMS)
Responsibilities
- Meet and/or exceed all established role-related KPIs (e.g., productivity, time to vet, submissions vetted, offer to accept, etc.)
- Effectively manage a desk of 150 TOA within six (6) months
- Assist Implementations team with any tasks associated with the implementation of a new or existing account
- Assist in identifying opportunities for program improvements
- Assist with the development and review of periodic performance reports
- Develop knowledge of VMS technology for data management and client configurations, staffing processes, candidate onboarding and general customer support of the VMS to internal and external customers
- Audit bookings in technology or via contract for accuracy for clients and supplier partners
- Maintain communication with supplier partners on status of open contracts, decline reasoning, and extensions
- Maintain exceptional customer service to both internal and external clients by providing prompt and proactive follow up/responsiveness
- Manage the creation and distribution of periodic activity and performance reports, as directed
- Manage, upload, and distribute facility onboarding documents, as directed
- Provide appropriate team coverage when necessary with assigned client or across the enterprise when directed
- Review and prescreen profiles to ensure accuracy of skillset and experience required, references and skills checklist to meet requirements for hiring manager and/or clinical interview specialist
Benefits
- Medical, Dental, Vision, Life, and Long-Term Disability
- Short-Term Disability, Accident, Critical Illness
- Legal Assistance, Identity Protection, Pet Coverage
- Retirement Plan with Employer Match
- Generous vacation plan + 8.5 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
