Client Success and Intake Manager

CareOne Senior Care • Farmington Hills, MI

3d • Hybrid

About The Position

CareOne Senior Care is looking for a Client Success & Intake Manager to own the full client journey — from that very first phone call through months and years of ongoing care. If you love building relationships, solving problems on the fly, and being the steady hand a family can count on during a hard transition, this role was built for you. This isn't a task-completion job. It's a relationship-and-outcomes role: your work directly shows up in how many families we help, how long they stay with us, and how supported our caregivers feel every day.

Requirements

• Experience in home care, healthcare, or another client-facing role (preferred)
• Warm, clear communicator who builds trust quickly with families
• Comfortable juggling multiple priorities in a fast-moving, small-office environment
• Strong organizational and problem-solving instincts
• A genuine, compassionate commitment to helping seniors and their families
• This role participates in the after-hours on-call rotation and responds to urgent client and staffing needs during on-call periods. Reliable availability during assigned rotations is a core expectation of the role.

Responsibilities

• Be the first friendly voice families hear when they reach out for help
• Conduct in-home assessments and build individualized care plans
• Serve as the ongoing point of contact for clients and families
• Conduct in-home Quality Assurance visits to check on service quality and satisfaction
• Partner closely with the scheduling team on staffing and caregiver matching
• Support caregiver hiring, onboarding, and ongoing coaching
• Represent CareOne in the community and with referral partners
• Help keep the office running smoothly, stepping up to lead day-to-day operations when the Agency Administrator is out
• Occasionally step in to cover a client care shift directly in the field, such as during a last-minute caregiver call-off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed