Client Specialist I

Thermo Fisher Scientific•Portage, MI

1d•Onsite

About The Position

This position is responsible for managing and executing customer orders across multiple channels (phone, email, EDI), ensuring accuracy, timeliness, and alignment with service expectations. The Client Specialist I serves as the primary point of contact for assigned customer accounts, building strong, trust-based relationships, and owning the end-to-end order lifecycle. The role involves proactively analyzing customer ordering patterns, partnering with customers to optimize behavior, and collaborating cross-functionally to drive solutions and improve service outcomes. The specialist acts as a customer advocate, identifies and implements process improvements, and supports account stability. Thermo Fisher Scientific Inc. is the world leader in serving science, with a mission to enable customers to make the world healthier, cleaner and safer.

Requirements

Bachelor’s degree preferred or equivalent experience
3+ years of experience in customer service, order management, or customer-facing operations
Experience working within ERP systems (Navision or similar preferred)
Experience analyzing data and identifying trends to drive improvements
Strong analytical and problem-solving skills
Ability to work independently with limited supervision
Demonstrated ability to manage complex customer situations
Strong communication and relationship-building skills
Business acumen and ability to balance customer and company needs
Proficiency in Microsoft Office (Excel, Outlook, Word)
Ability to influence cross-functional teams

Nice To Haves

Bachelor’s degree
Experience working within ERP systems (Navision or similar)

Responsibilities

Manage and execute customer orders across multiple channels (phone, email, EDI), ensuring accuracy, timeliness, and alignment with service expectations
Serve as the primary point of contact for assigned customer accounts, building strong, trust-based relationships
Own the end-to-end order lifecycle, ensuring accuracy, efficiency, and a seamless customer experience
Proactively analyze customer ordering patterns to identify trends, risks, and opportunities for improvement
Partner with customers to optimize ordering behavior and reduce errors and inefficiencies
Collaborate cross-functionally (Sales, Distribution) to drive solutions and improve service outcomes
Act as a customer advocate, influencing internal teams to meet customer needs
Identify and implement process improvements that enhance customer experience and operational efficiency
Support account stability by minimizing disruptions, returns, and service gaps
Maintain accurate system documentation and ensure data integrity
Mentor or support less experienced team members as needed
Manage workload effectively in a high-volume, performance-driven environment