Client Management Specialist I

TAGG Logistics/Hub Group • Taylor, PA

17h • $43,750

About The Position

The Client Management Specialist I acts as the primary day-to-day contact for
customers within an assigned customer account group which may include retail,
durable goods, automotive, electronic commerce providers, etc. The Client
Management Specialist I will act as the primary liaison between Hub Group’s
customers, warehouses, and carriers. You will successfully manage the supply
chain needs of multiple customers; provide industry-leading customer service;
and ensure superior and expeditious execution of customer requirements. This
role includes significant customer interface responsibilities. Once the
on-boarding of these customers has occurred, the Client Management Specialist I
will assist with order creation, monitor, and report order acceptance, order
processing/updates, maintain inventory integrity, and manage accessorial charges
by the use of various Hub Group transportation management systems. The Client
Management Specialist I reports to the Manager, Account Management.

Requirements

• Bachelor’s degree in business, logistics, supply chain, or management preferred.
• Experience in the transportation industry preferred.
• Experience with EDI processes, Web Tender Portals, and other applicable forms of electronic communication preferred.
• Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.
• Highly effective communication, both verbal and written.
• Attention to detail, organizational skills, and customer focused.
• Excellent problem-solving skills with the ability to inspire others to find creative solutions to challenging situations.
• Strong talent for multi-tasking and managing competing priorities effectively.
• Able to identify and assess customers’ needs, and to craft compelling solutions.
• Self-directed, yet strong team player.
• Minimal travel may be required

Responsibilities

• Develop a strong working relationship with customer accounts and provide resolution of issues and concerns in a timely manner.
• Assess customer needs and act as the point person in developing and managing account specifications and procedures that will ensure quality, efficiency, and profitability.
• Pro-actively manage daily order level data; recommend improvement and implement changes.
• Receive, analyze, and respond to a high volume of communication each day.
• Manage the order process flow to contract specifications.
• Ensure optimal delivery performance by selecting the best carrier and managing the tracking process.
• Maintain inventory accuracy. Perform inventory audits, record results and measure trends.
• Manage, monitor, and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems.
• Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
• Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP)
• Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections, and working with Account Managers on solutions to reduce accessorial charges.
• Communicate with shipper and consignee contacts regarding exception notification and problem resolution.
• Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools.
• Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner.
• Duties, responsibilities, and activities may be assigned or changed from time to time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees