Client Management Specialist

Stephen Gould Corporation • Duluth, GA

4d • Hybrid

About The Position

As a Client Management Specialist, you will assist with managing client product and business portfolios. This position encompasses the administration of client activity relating to composing client and supplier correspondence, processing orders, maintaining distribution spreadsheets, project tracking, research and managing budgets. The role works closely with clients, suppliers, and internal teams to best meet client needs.

If you like building innovative product solutions and feel a sense of responsibility for providing outstanding service to a client this role is a great fit! The Client Management Specialist r is the primary person responsible for following and managing an order from inception to payment. Communication, detail orientation, accountability, positivity, and time management are key to success.

Requirements

• Associate degree in Business or related discipline + 2 years of experience required.
• High Proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools – such as Microsoft Teams, Webex and Zoom highly preferred
• ERP (Enterprise Resource Planning) system knowledge for core supply chain, manufacturing, services, financial and other processes of an organization highly preferred.

Nice To Haves

• Bachelor’s degree in business or related discipline highly preferred
• Ideally experience in a corporate sales and service environment is preferred

Responsibilities

• You will ensue that client portfolios and sales teams align to and emulate the company’s policies, procedures, and behavioral expectations. We lead with quality and heart in every interaction.
• You will communicate with sales agents, project managers, branch and corporate partners, clients, warehouse personnel and suppliers.
• You will assist with initiating quotes in support of client product requests
• You will receive, process and place client orders including scheduling shipment of goods via land, air and or sea.
• You will own and process Quality Management Standard documents - including ISO forms, Return Material Authorizations (RMA) and quality control action plans
• Within the ERP system (Epicor) you will capture of all supporting documentation for orders and portfolios included but not limited to freight invoices, inventory management documents and coordinate product receipt and release from location warehouse.
• You will work with Corporate Depts to ensure orders are processed for billing in a timely manner and drive the prompt collection of invoices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees