Client Solutions Specialist

Sonora Quest Laboratories / Laboratory Sciences of Arizona • Yakima, WA

4d

About The Position

The Client Solutions Specialist helps new and complex clients achieve immediate success by facilitating implementation and providing consistent, high-quality onboarding for accounts approved for an in-office phlebotomist (IOP). The role educates customers, helps resolve technical problems, and supports smooth adoption of the organization’s products and services.

The position also supports SQL events and provides on-site laboratory services and health screenings for employer groups, Mobile Patient Service Centers, professional sports teams, and health events throughout Arizona. Work must comply with established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.

Requirements

• At least 18 years of age.
• High school diploma or equivalent may be required depending on state regulatory requirements.
• DHS Fingerprinting Certification or the ability to obtain fingerprint certification.
• Three years of experience with strong knowledge and understanding in a clinical laboratory area within test management or phlebotomy.
• Valid state driver's license in the state of employment and eligibility for coverage under the company auto insurance policy, dependent on department and location.
• Ability to travel and work flexible hours across multiple locations, sometimes with minimal notice and for extended periods, including overnight travel.
• Flexibility and availability based on staffing requirements, which may include weekends, evenings, early mornings, holidays, overtime, and on-call work.
• Good organization, communication, and interpersonal skills.
• Ability to manage patient, employee, and client concerns professionally and work independently with minimal on-site supervision.
• Excellent data-entry and computer skills; ability to manage multiple priorities in a high-volume setting.
• Excellent phlebotomy skills, including pediatric and geriatric venipuncture and capillary collections.
• Familiarity with and compliance with Patient Services Division protocols, practices, and procedures.
• Ability to make independent executive decisions to support the best outcome for the company and its clients and patients.
• Proficiency with multiple client EMR platforms and Physician Owned Labs LIS's, including the ability to train phlebotomists on their use.

Nice To Haves

• National Phlebotomy Certification.
• Five years of phlebotomy experience, including pediatric and geriatric venipuncture and capillary collections.
• Three years of exceptional customer service experience.
• Medical assistant or paramedic training.
• Bilingual Spanish/English ability.
• Previous leadership experience or participation in leadership training programs.
• Understanding of general business economics.
• Additional related education and/or experience.

Responsibilities

• Facilitate implementation and onboarding for new and complex clients approved for an in-office phlebotomist.
• Educate customers, help solve technical problems, and support adoption of products and services.
• Support SQL events and provide on-site laboratory services and health screenings at employer groups, Mobile Patient Service Centers, professional sports teams, and health events throughout the state.
• Train phlebotomists on multiple client EMR platforms and Physician Owned Labs LIS's.
• Follow established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.
• Work cross-functionally with Sales and other departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED