Client Solutions Specialist, FIA-LAAD

IQVIA • Durham, NC

2d • $53,000 - $132,600

About The Position

Serves as the primary support liaison between the client and IQVIA for part of a large or mid-sized market or an assigned group. As an expert, maintains post-sale contact with clients, ensuring they obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship.

The role supports client satisfaction by fulfilling contract specifications and ad-hoc requests, maintaining business relationships, helping clients optimize their use of IQVIA products and services, monitoring service agreements, and addressing complex inquiries. It also includes training clients and employees, conducting service meetings at client sites, partnering with account managers on client issues, and potentially representing IQVIA on external client projects.

Requirements

• Bachelor's Degree.
• 3–5 years of related experience.
• Broad knowledge of the concepts, practices, and procedures of the client service representative field.
• Broad knowledge of IQVIA products and the pharmaceutical industry.
• Meeting facilitation, presentation, and training experience.
• Proficiency in PC applications, such as Excel.
• Ability to work willingly and effectively with others across the organization to accomplish team goals.
• Ability to communicate effectively, both orally and in writing, with various organizational levels and to manipulate large transactional databases.
• Demonstrated problem-solving, analytical, and strong customer service skills.
• Demonstrated ability to develop and maintain relationships in a diverse business.
• Effective time management skills.
• Ability to travel to clients and IQVIA offices as appropriate, up to 10%.

Responsibilities

• Ensure fulfillment of contract specifications and customer ad-hoc requests to build client satisfaction.
• Build, establish, and maintain effective business relationships with clients, proactively supporting their needs as their day-to-day contact.
• Partner with clients to derive optimum value from IQVIA products and services by explaining and expanding usage of current deliverables and identifying revenue opportunities within existing clients.
• Monitor performance against existing service agreements and ensure client obligations are met.
• Research, analyze, and respond to complex and non-routine client inquiries.
• Conduct product, services, and process training for clients and other employees.
• Conduct service meetings at client sites and, when appropriate, partner with the account manager to identify client business issues and provide solutions.
• May represent IQVIA on external client projects.

Benefits

• A range of health and welfare benefits may be offered, depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level