Client Solutions Specialist, FIA-LAAD

IQVIA • Wayne, PA

1d

About The Position

Serves as the primary support liaison between clients and IQVIA for part of a large or mid-sized market or an assigned group. Maintains post-sale client contact and helps clients obtain maximum value from IQVIA products and services, supporting positive, productive long-term relationships. The role may involve travel to client and IQVIA offices up to 10%.

Requirements

• Bachelor's degree.
• 3–5 years of related experience.
• Broad knowledge of the concepts, practices, and procedures of the client service representative field.
• Broad knowledge of IQVIA products and the pharmaceutical industry.
• Experience facilitating meetings, presenting, and providing training.
• Proficiency in PC applications such as Excel.
• Ability to work willingly and effectively with others across the organization to accomplish team goals.
• Effective written and oral communication with various organizational levels, and ability to manipulate large transactional databases.
• Demonstrated problem-solving, analytical, and strong customer service skills.
• Demonstrated ability to develop and maintain relationships in a diverse business.
• Effective time management skills.
• Ability to travel to clients and IQVIA offices as appropriate, up to 10%.

Responsibilities

• Ensure fulfillment of contract specifications and, where applicable, ad-hoc customer requests to build client satisfaction.
• Build, establish, and maintain effective business relationships with clients, proactively supporting their needs as their day-to-day contact.
• Help clients derive optimum value from IQVIA products and services by explaining and expanding usage of current deliverables and identifying revenue opportunities within existing clients.
• Monitor performance against existing service agreements and ensure client obligations are met.
• Research, analyze, and respond to complex and non-routine client inquiries.
• Conduct product, service, and process training for clients and other employees.
• Conduct service meetings at client sites.
• Partner with the account manager, as needed, to identify client business issues and provide solutions.
• Represent IQVIA on external client projects, as needed.

Benefits

• A range of health and welfare benefits may be offered, depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level