Client Solutions specialist I

Truist Bank • Lumberton, NC

12d • Onsite

About The Position

The Client Solutions Specialist I position involves collecting delinquent accounts according to agreed-upon strategies while adhering to all collection policies, procedures, and guidelines. The role requires providing exceptional client service by being transparent, positive, and treating clients with respect. The position is a regular, full-time role with a 1st shift work schedule in the United States of America. The company is Truist Financial Corporation.

Requirements

• High school diploma or equivalent education and related training or experience
• Strong verbal and written communication skills
• Basic Computer skills
• Ability to perform in a fast paced, highly dynamic environment.
• Ability to work flexible schedule, including overtime as needed.
• English language fluency

Nice To Haves

• Previous Client service, collections, or sales experience
• Bilingual

Responsibilities

• Achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
• Provide Clients cure plans and negotiate payment arrangements to cure delinquency, evaluating ability and willingness to pay and accordance with all policies, procedures, guidelines, and training.
• Disclose all relevant account information to Clients accurately, professionally, and in a positive manner.
• Manage client communications and provide accurate account detail and information with an elevated level of professionalism and integrity, while following all required compliance and quality expectations.
• Work accounts thoroughly according to established procedures (including contact attempts, required letters, etc.).
• Document all collection efforts in the system of record for each assigned account in accordance with established policies, procedures, and guidelines, which may include relevant system codes.
• Execute on the established call scripts documented in training, policies, procedures, and guidelines.
• Achieve acceptable call monitoring scores in each call category.
• Communicate regularly with the Client Default Leaders pertaining to repossessions, potential loss, inquiries, complaints, and other calls that require special handling.
• Accurately process payments, transactions, and workflows.
• Complete all required Computer Based Training (CBT) courses accurately and timely.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment insurance
• Tax-preferred savings accounts
• 401k plan
• Vacation time (no less than 10 days)
• Sick days (10 days)
• Paid holidays
• Defined benefit pension plan (potential)
• Restricted stock units (potential)
• Deferred compensation plan (potential)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED