Client Solutions Manager

Progyny, Inc. • New York, NY

2d • $80,000 - $95,000 • Hybrid

About The Position

Progyny is looking for a motivated Client Solutions Manager to support internal and external stakeholders throughout our benefit implementation process. The Client Solutions Manager will be responsible for facilitating smooth client implementations that exceed our clients’ expectations. We are looking for a natural leader who is smart, innovative, and task-oriented. This individual will play a key role in managing and guiding current clients through the implementation process to ensure a successful and efficient operational setup of Progyny's services. The ideal candidate will have experience with navigating complex benefits programs and managing client relationships. (This is not a software implementations role)

Requirements

• Minimum four years’ experience in a similar role with proven track record of success.
• Experience working in a healthcare / benefit environment preferred.
• Bachelor's degree required.
• Demonstrated implementation management skills including: leadership, communication, customer management, project management.
• Candidates must be based in the United States.
• Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.

Nice To Haves

• PMP Certification or similar certifications are a plus.

Responsibilities

• Driving smooth existing client implementations, plan year roll over activities and off-peak projects.
• Facilitating and maintain relationships with internal and external partners.
• Managing integrations with client-specific partners (carriers and vendors) that support a collaborative partnership and positive continuous client and member experience.
• Project management effectively by using advanced problem solving and critical thinking skills.
• Ensuring elevated level of client, consultant, and internal and external partner satisfaction by maintaining an elevated level of communication.
• Identifying, communicating, and mitigating risks to projects and client implementations.
• Communicating organizational processes both internally and externally (within the team, across departments, with external parties).
• Supporting internal and external resource training and readiness prior to go live.
• Completing and updating implementation project plans and benefit grid in CRM system.

Benefits

• Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group
• Menopause and midlife care
• Health, dental, vision and life insurance options for employees and family
• Free in-person, virtual and text-based mental health and wellness support
• Paid time off, including vacation, sick leave, personal days and summer flex time
• Company equity
• Bonus program
• 401(k) plan with company match
• Access to on-demand legal and financial advice
• Learning and development programs to help you grow professionally and a mentorship program
• Company social events to include annual volunteer day and donation matching
• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level