Client Solutions Manager - REMOTE

Encore Global • Mississauga, ON

20h • CA$66,000 - CA$87,000 • Remote

About The Position

The Client Solutions Manager is accountable for end to end coordination of client events, with a strong focus on accurate estimating and operational planning. This role acts as the connective tissue between Business Development, Production and Strategic Revenue, and Operations—ensuring quotes are competitive and compliant. The incumbent supports a designated client base, participates in discovery and planning discussions, develops and delivers high-quality estimates and proposals, and coordinates event documentation, timelines, and interdepartmental execution readiness. This position reports to Senior Director, Production with dotted-line to the VP, Industry Relations & Business Development for estimating and standards alignment.

Requirements

• BA/BS preferred
• 5+ years of experience in estimating, event production, client solutions, or related event-management role
• Strong technical knowledge of live event production (AV, scenic, labor, venue logistics)
• Strong written and oral communication skills with confidence in client-facing settings
• Strategic planning, organization, and multi-tasking skills with the ability to manage multiple events/opportunities concurrently
• High attention to detail in documentation, costing, and billing readiness
• Proficiency with estimating, scheduling, CRM and productivity tools (specific systems as applicable)

Responsibilities

• Partner with Business Development, Key Account team, and Production/Operations to define scope, technical requirements, and staffing for assigned opportunities.
• Create detailed, customer-ready estimates and proposals, including vendor/scenic costs, venue costs, travel & expense, local labor, and logistics assumptions.
• Ensure estimate structure aligns with Encore pricing standards, contribution margin guidelines, and approval workflows.
• Review and analyze RFPs; contribute to Q&A responses and proposal strategy, ensuring technical and operational integrity.
• Build clear, compelling customer-facing outputs that communicate value, differentiators, and best-practice solutions.
• Maintain an active role in pipeline support, tracking opportunity progress and supporting timely deliverables.
• Recommend creative, cost-effective alternatives that protect service quality while meeting budget constraints.
• Participate in discovery calls and, as required, support presentations of client needs and proposed solutions.
• Organize and attend tie-down meetings, pre-cons, and client planning meetings to confirm scope, deliverables, and responsibilities.
• Drive event progression from budgetary to confirmed status to enable execution scheduling.
• Manage calendars and coordination for core team members (e.g., EPG, Key Account), ensuring the right stakeholders are aligned at the right time.
• Ensure all departments have the information needed for smooth execution and that changes are communicated quickly and clearly.
• Serve as the operational point-of-contact across regions for assigned client events.
• Prepare pre-event costing and post-event job costing; analyze variances and identify best practices and improvement opportunities.
• Maintain active involvement in contribution margin tracking and post-event cost validation.
• Prepare events for invoicing; ensure documentation and financial details are accurate and complete before handoff to administration.
• Liaise with local administrative teams on expenses, order closing, purchase orders, and billing support.
• Support annual budget and business planning processes as required.
• Ensure discounting and profitability align with approved financial targets, securing required approvals for any variances prior to confirming orders.
• Build strong client relationships by understanding goals, constraints, and success measures.
• Follow up with clients after events to capture feedback, resolve any open items, and support retention.
• Support renewal and re-bid activity by preparing updated estimates based on new RFPs or existing account information.
• Ensure estimates and event plans meet established standards for readability, consistency, completeness, tone, and technical accuracy.
• Confirm all approvals and internal reviews are completed prior to customer delivery.
• Provide routine quality control oversight to ensure schedule, budget, and delivery commitments are maintained.
• Provide feedback on process gaps and recommend improvements that increase speed, accuracy, and client satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree