Client Solutions Manager, Entertainment

Gallagher • Markham, ON

7d • Hybrid

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.

Our Commercial Mid-Market Entertainment team is hiring! As a Client Solutions Manager, reporting to the Director of Client Solutions, you will work directly with clients to deliver the world‑class service Gallagher is known for. This role involves managing an existing portfolio of clients, leading the renewal cycle, handling day‑to‑day policy changes, working on a diverse range of accounts, and collaborating closely with insurers.
Gallagher’s Sports & Entertainment division is one of the world’s largest community broking practices. We take great pride in providing essential insurance solutions to a broad spectrum of amateur and professional sports organizations globally. Our offerings also include Media, Entertainment, and Events insurance, supporting music, entertainment, and sporting events, as well as coverage for crew, advertising professionals, media consultants, and agencies.
This is an excellent opportunity for someone looking to build a career within a dynamic, specialized segment of insurance, particularly for candidates with a background or strong interest in Media or Entertainment.

Requirements

• Bachelor’s degree with 3+ years of client service experience
• Naturally solution‑oriented, with a strong ability to deliver practical and innovative outcomes for clients
• Strong communication and interpersonal skills, enabling you to build trusted client relationships and collaborate effectively with colleagues
• Known as a team player — someone people enjoy working with, and who values collaboration
• Thrives in a fast‑paced, dynamic environment, with the ability to prioritize effectively and consistently exceed client expectations
• Brings a high level of attention to detail, which has contributed to success in prior roles
• Highly tech‑savvy, with the ability to quickly learn new systems, tools, and processes
• RIBO License active and in good standing

Nice To Haves

• Experience as an Account Manager within Personal Lines or Commercial Lines in a brokerage environment is ideal
• Experience or knowledge within the Media or Entertainment industries considered a strong asset
• CAIB, CIP, CRM, or other relevant certifications/designations are highly valued
• Knowledge of EPIC considered an asset

Responsibilities

• Support a designated portfolio of clients, taking a lead role in business retention and continuously strengthening client relationships
• Review accounts at renewal, placing required coverage, re‑marketing where appropriate, and adhering to carrier binding authority
• Respond to client inquiries promptly and efficiently, ensuring quick turnaround on all client-related requests
• Identify upselling and cross‑selling opportunities, generating quality leads and partnering with Account Executives to bind coverage
• Proactively enhance insurance market knowledge, staying current on new products and policy updates

Benefits

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan
• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level